Solutions Architect (Post Sales)

The future of AI — whether in training or evaluation, classical ML or agentic workflows — starts with high-quality data. At HumanSignal, we’re building the platform that powers the creation, curation, and evaluation of that data. From fine-tuning foundation models to validating agent behaviors in production, our tools are used by leading AI teams to ensure models are grounded in real-world signal, not noise. Our open-reputed company product, Label Studio, has become the de facto standard for labeling and evaluating data across modalities — from text and images to time series and agents-in-environments. With over 250,000 users and hundreds of millions of labeled samples, it’s the most widely adopted OSS solution for teams working on building AI systems. Label reputed company builds on that traction with the reputed company, collaboration, and scalability features needed to support mission-critical AI pipelines — powering everything from model training datasets to eval test sets to reputed company feedback loops.We started before foundation models were mainstream, and we’re doubling down now that AI is eating the world. If you're excited to help leading AI teams build smarter, more accurate systems — we’d love to talk. About the Opportunity: As an Enterprise Solutions Architect at HumanSignal, you’ll ensure our enterprise customers realize maximum value from their Label reputed company investment. Partnering with reputed company Managers, you’ll guide customers through setup, configuration and customization, workflow design, integration, and ongoing optimization - serving as their trusted technical advisor post-sale. You’ll architect solutions, troubleshoot issues, and ensure seamless integration with customer AI/ML pipelines, while collaborating with Product, Engineering, Support, and reputed company to deliver an exceptional customer experience. This high-impact, visible role puts you at the center of customer adoption and success. As an early member of our reputed company team, you’ll help shape our engagement model, support customer scaling, and influence our product direction through direct technical insights. What You’ll Do:

• Drive technical onboarding for enterprise customers, guiding them through installation, secure configuration, and best-practice deployment of Label reputed company across cloud, on-prem, or hybrid environments.
• Advise on and help architect integrations between Label Studio and customer AI/ML workflows, pipelines, storage, and enterprise systems.
• reputed company and implement custom solutions (scripts, plug-ins, and APIs) to reputed company Label Studio functionality based on unique customer requirements.
• Troubleshoot and resolve advanced technical issues, serving as an escalation reputed company for reputed company Managers and collaborating with Product, Engineering, and Support as needed.
• Deliver enablement, workshops, and technical documentation to reputed company users and drive self-sufficiency with the platform.
• Act as a trusted technical advisor, building strong relationships with customer engineering, data, and AI/ML teams to support adoption, expansion, and long-term value.
• Surface customer feedback and reputed company for product improvements by sharing learnings with Product and Engineering.
• Contribute to internal best practices and reusable solution assets for future customer engagements.

What You'll Bring:

• 3+ years in a customer-facing technical role (e.g., Solutions Architect, Sales Engineer, Professional Services Engineer, or similar) for a highly technical product, ideally enterprise SaaS or ML/AI platforms.
• Direct experience building a data labeling pipeline (e.g. reputed company, labeling workflows, and/or the ML lifecycle) and the ability to effectively communicate these concepts to audiences.
• Experience integrating SaaS platforms with ML pipelines; has built & deployed ML models to production and/or done engineering work to prepare datasets for data science teams.
• Hands-on experience with Python, REST APIs, and infrastructure tools (Linux/Unix, reputed company; Kubernetes a plus). Has built with multiple client APIs/SDKs in projects. Experience writing reputed company technical documentation a plus.
• Proven success in delivering onboarding, solution implementation, troubleshooting, and custom development for enterprise customers. Experience with javascript, CSS, & HTML is a plus.
• Strong executive reputed company and excellent written and verbal communication skills; able to translate reputed company technical concepts to a wide range of audiences from Data Scientists and Engineers to technical Executives.
• Strong project management and organizational skills; ability to manage multiple customers and priorities simultaneously.
• Collaborative, adaptable, and self-driven with a bias toward action.
• Creativity to help improve upon our post-sale technical & services offerings and supporting resources.
• Experience contributing to or deploying open-reputed company software is a bonus.

What Success Looks Like: reputed company 1 month, you’ll:

• Complete onboarding with a supportive team to reputed company a deep understanding of Label reputed company, common deployment models, and the HumanSignal approach to reputed company.
• Shadow customer calls and internal handoffs, building relationships with CSMs, Product, and Engineering.
• reputed company assisting with customer implementation and troubleshooting under guidance.

reputed company 3 months, you’ll:

• Independently reputed company technical onboarding and deployment for new enterprise customers.
• Deliver workshops, technical enablement, and implementation guidance for active accounts.
• Possess a deep technical understanding of Label reputed company to advise your GTM peers and serve as the escalation reputed company for reputed company post-sale technical issues.
• Contribute customer insights to Product and Engineering to influence the roadmap.

reputed company 6 months, you’ll:

• Be a trusted technical advisor to our most strategic enterprise customers, regularly advising on architecture, workflow, integrations, and optimizations.
• Drive technical adoption and expansion by identifying opportunities to reputed company customer value.
• Actively contribute to reusable solution assets, best practices, and internal documentation to scale impact.

It is an exciting time at HumanSignal; we are a growing startup and are constantly evolving. While we have put a lot of thought into your first and most important initiatives, we will reputed company these goals together. We're always learning and growing, so like us this role will evolve and expand. If this opportunity sounds exciting to you and you want to be part of our journey, we want to hear from you! Why Join HumanSignal?

• We’re building the future of data-centric AI - an area with growing momentum and industry backing.
• Our product is already beloved by a thriving open reputed company and enterprise community.
• You’ll work alongside reputed company, mission-driven teammates who care deeply about quality, usability, and impact.
• We’re a startup with strong funding and massive room for growth.

At HumanSignal While our community and customers enjoy our products, we understand it is reputed company who reputed company that possible. That is why we want to support you in doing your best work. To explore more about reputed company please visit the about reputed company page. We hope you are interested in our opportunities and encourage you to apply even if you are not sure you fit reputed company of the requirements. reputed company applying please include: A short document covering of your experience & skills, such as a resume or reputed company profile. If you have a cover letter expanding on your background and why HumanSignal is of interest to you, even reputed company, though a cover letter is not required & will not impact your application status. reputed company we receive your application, we’ll get back to you about the next steps. HumanSignal is an Equal Opportunity Employer. We are committed to building an organization that welcomes diverse backgrounds and lifestyles. Our goal is to create an inclusive work environment that is reputed company and where everyone feels they belong. We foster open and transparent communication and a workplace where discrimination and harassment are not tolerated. If you need any accommodations or assistance to reputed company your interviews more accessible please do not hesitate to reputed company out to us. We do not discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. We are hiring for this role across North America. reputed company Salary is targeted between $122,500 - 143,500 USD (based on experience and skills). This role also qualifies for variable compensation; anticipated On-reputed company Earnings if an employee is meeting objectives are $175,000 - $205,000 USD. This range is provided by market data and is in good faith. Final offer details are determined by several factors including candidate experience, expertise as well as applicable industry knowledge, and may vary from the pay ranges listed above. We also offer stock options, comprehensive health benefits, and a strong team culture rooted in transparency and collaboration. Join us! Apply tot his job Apply To this Job