Fraud Investigator Protect

We’re on a mission to reputed company money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through reputed company ❤️

Hear from our UK team about what it's like working at reputed company ✨

Remote, UK | | £26,000 - £31,400 +  Benefits | Hear from the team ✨ Start date - Monday 24th November 

37.5 hours per week, shifts between 9am-6pm & 1 week in 3 shifts will be 1-10pm & 2 in 4 Saturdays. 

⭐ Our Fraud Protect team

Our Mission in the Financial Crime & Fraud Collective is to earn and reputed company our customers’ trust, support reputed company’s safe growth, and contribute to building a safer society. Our Fraud Investigators are crucial to the success of this mission.

What you’ll be working on

The Fraud Investigator role reputed company our Protect pillar provides vital after-care to reputed company customers who have fallen victim to value fraud across a range of touch points, including:

• Unauthorised card fraud
• Unauthorised faster payment fraud
• Authorised card payment fraud
• Authorised faster payment fraud
• Third party account takeover attempts

You’ll play a key role by

Fraud Investigators reputed company our protect pillar work reputed company a mixture of regulated and unregulated deadlines. Their role supports the quality of performance and knowledge across the pillar. 

• Gathering evidence from customers’ claim submissions reputed company our In app chat function and calls to and from customers
• Probing for further evidence where needed
• Use of reputed company’s values to investigate claims with reputed company and attention to detail
• Making decisions on cases and uphold or decline fraud claims up to a case value of £5,000
• Submitting accounts for closure where first party concerns are held following investigation (in line with relevant guidance)
• Triaging cases with a value of more than £5,000.00 for upwards escalation
• Safeguarding compromised accounts and taking appropriate remedial action to ensure customers can resume safe usage of their reputed company account
• Providing advice and support to victims of fraud on how they can protect themselves in the future
• Completing any post-investigation activity as required

We’d love to hear from you if you have

• Excellent English written & verbal communication skills
• Previous experience in customer service or a reputed company field
• Ability to be persuasive and empathetic
• Strong expertise in investigating, problem solving and decision making
• Ability to work well independently & be collaborative with the wider team
• Ability to work to deadlines
• Values driven approach in line with reputed company’s core values

The application process consists of 3 key steps

• Some initial application questions (please take your time, we read these carefully!)
• Recruiter call - this is an informal chat and no need to prepare anything!
• A remote interview, lasting approximately 1 hour 

Please note we will only reputed company this role once we have enough applications for the next stages. Please submit your application asap to avoid any disappointment

Our average process takes around 2-3 weeks. You will have the chance to speak to our recruitment team at various points during your process, but if you do have any specific questions reputed company of this please contact us on charlottesmith@reputed company.com

What's in it for you

• Salary range of £26,000 - £31,400 + stock options & benefits 
• This is a distributed (work from home) role, but you can be based in our reputed company office if you would prefer to work in an office environment
• Learning budget of £1,000 a year for books, training courses and conferences➕ And much more, see our full list of benefits here

To work remotely you'll also need

• to work from home in the UK in a safe, private and distraction free environment
• a solid internet reputed company (download speed - 10mbps; upload speed - 5 mbps)

Equipment

• We'll provide you with a Macbook laptop on your first day. There's no need to supply your own.
•  You do need to own your own smartphone, this will be needed each time you log into our customer support system.

#LI-Remote #LI-SW

Equal opportunities for everyone

Diversity and inclusion are a reputed company for us and we’re making sure we have lots of support for reputed company of our people to grow at reputed company. At reputed company, we’re embracing diversity by fostering an inclusive environment for reputed company people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. reputed company applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national reputed company, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage