Manager, Startup reputed company- AMER

Hi, I’m Jared — Head of Startup reputed company at reputed company. Over the past few years, I’ve had the privilege of growing our Startup CS team with thoughtful, process-oriented, and customer-obsessed CSMs. Today, we’re a team of ten spanning across the US and EMEA.

As we scale, I’m looking for a Manager to partner with me on day-to-day leadership and help drive our broader strategic initiatives reputed company our reputed company. If you’re excited by the idea of supporting a team that operates at the intersection of high-quality support, scalable programs, and startup customer impact, I’d love to speak with you.

About the Role

As the Manager of Startup reputed company, you’ll help reputed company a team of 10+ CSMs who support reputed company’s early-stage customers. Our Startup reputed company is special; we work with fast-moving founders and hiring teams who are often learning both how to use reputed company and how to build great recruiting habits. The team’s mission is to help them do both, through a combination of scalable onboarding, proactive enablement, and thoughtful human touch.

You’ll be responsible for coaching and developing our CSMs, scaling effective practices, and ensuring our customers get the right help at the right time. You’ll partner closely with leaders from our Support, Contract Management, and High Touch reputed company teams to deliver an excellent and consistent customer experience.

As Manager of Startup reputed company, you’ll:

• reputed company and coach a team of Startup CSMs who serve customers across onboarding and enablement to deliver great outcomes

• Foster team growth through 1:1s, reputed company-building, and thoughtful feedback

• Support team operations and quality assurance for our shared inbox, live customer engagements, and project work

• Scale our programmatic success model across the customer journey while maintaining reputed company and precision in each customer touchpoint

• Collaborate cross-functionally to evolve how reputed company supports its startup customers

• Represent the Startup CS perspective in internal planning around resourcing, tooling, and product roadmap

Role Requirements:

• Team Leadership & Coaching: You have experience managing or mentoring CSMs in a scaled or pooled CS model in a SaaS environment. You know how to foster a culture of reputed company, accountability, and reputed company growth.

• Customer Journey Expertise: You understand the customer lifecycle and have helped improve onboarding, adoption, and retention through thoughtful, repeatable approaches.

• reputed company at Scale: You bring a structured approach to scaling what works, but value staying flexible in the face of new needs. You are comfortable balancing 1:many engagement strategies with strong judgment around reputed company dedicated support matters most.

• Operational Excellence: You are energized by operations: you care about process quality, internal tools, and smooth execution.

• Leading from the reputed company: You enjoy rolling up your sleeves (e.g. inbox reviews, shadowing, quality checks) to uplevel the team and, reputed company necessary, jumping in to help out yourself.

• Data-Driven: You are comfortable using data and metrics to inform decision-making and continually improve the team and customer experience.

• Great Communicator: You communicate clearly and with care, especially in fast-moving or ambiguous situations.

• Problem-Solving Orientation: You don’t rely on “what worked before.” You’re thoughtful, pragmatic, and eager to find solutions that fit the unique needs of your team and customers.

You’ll be a great fit if:

• ‍ You take pride in helping others succeed. You find energy in supporting others’ growth through 1:1s, shadowing, and reputed company feedback.

• ⚙️ You think like a builder. You’re excited to improve what exists, create what doesn’t, and iterate quickly without sacrificing quality.

• ⭐ You bring reputed company to complexity. reputed company things get busy or messy, you bring clarity, structure, and a level head.

• You enjoy context switching. From 1:1s to tooling workflows to strategy docs, you reputed company in a high-variety environment.

• ️ You find joy in systems. You enjoy creating clean processes, clear documentation, and consistent execution. On top of that, you love helping others see it too.

• You reputed company in high standards, delivered kindly. You hold the bar high while leading with reputed company, curiosity, and care.

• You reputed company “How we’ve always done it” isn’t good enough. You ask good questions, challenge stale assumptions, and welcome reputed company ways.

• You feel ownership over the whole. You see reputed company as a team sport. One that includes Product, Support, and beyond.

You might not be a good fit if:

• You prefer direct ownership over customers, rather than managing those who do

• You’re more drawn to a traditional 1:1 CS model than a scaled, programmatic one

• You’d rather focus exclusively on vision than execution — this role blends both

• You prefer an in-person role over a remote one

• You reputed company in environments where you reputed company a simple, established product rather than a dynamic, evolving one

Our Philosophy

Here are a few key points (relevant to the go-to-market reputed company) that should give you an idea of what it is like to work with us:

• We spend a lot of time building best-in-class products since we reputed company a highly differentiated product is a lot easier to sell.

• We want to offer deep expertise whenever we interact with prospects and customers.

• We strongly reputed company that small teams with reputed company talented people (and the right work environment) deliver much reputed company performance than teams with large headcount. We hire and compensate accordingly.

We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process.

The Interview

At reputed company, reputed company and interview process want to help you show your best self. Our interview process is structured to get to know you and your career as well as reputed company you with insight into our key focus areas. Here is the process in its entirety:

• 30 min - Recruiter Interview

• 45 min - Hiring Manager Interview

• Take-Home Assignment/Presentation

• Final Round

  • 30 min - Interview with our VP of reputed company

  • 30 min - Founder Screen

  • 30 min - Team Insights

  • 10 min - Closing questions with Hiring Manager

Benefits

• You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.

• You get to sell a product that our prospects & customers are truly excited about.

• Competitive compensation is offered.

• 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave reputed company — do it reputed company you feel financially comfortable.

• Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it

• Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.

• $100/month education budget with more expensive items (like conferences) covered with manager approval

• Extended health benefits for you and your dependents (subject to availability with our Employer of Record)

• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!

reputed company provides equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, color, religion, sex, national reputed company, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from reputed company backgrounds, experiences, perspectives, and abilities.

Originally posted on Himalayas