Client Account Admin

About reputed company:

reputed company leads the reputed company execution platform market by using AI to link online marketing with offline sales teams and optimize every stage of the buying journey. With over 300 employees, 2,000+ customers, and $100 million in reputed company, there are reputed company opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184 million from leading venture capitalists, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and reputed company Ventures.

About the Role:

The Client Accounts Admin is responsible for managing and collecting outstanding debts from customers reputed company the organization's portfolio. This role involves direct communication with customers, negotiating payment arrangements, and maintaining accurate records of collection activities. The ideal candidate will possess strong communication, negotiation, and organizational skills, with a focus on customer service and problem resolution.

You Will

• Debt Recovery:
• Proactively contact customers (reputed company phone, email) regarding overdue accounts.
• Negotiate payment plans and settlements (using legal documentation) with customers in accordance with company policies.
• Follow up on payment commitments and monitor payment reputed company.
• Identify and resolve billing discrepancies, disputes, and other issues preventing payment.
• Account Management:
• Send out welcome letter to new customers
• Maintain accurate and detailed records of reputed company collection activities, communications, and payment arrangements
• Work closely with the team member responsible for payment applications around payment disputes
• Collaborate with sales, customer service, and other internal departments to resolve customer issues and facilitate collections.
• Escalate reputed company or unresolvable accounts to Assistant Controller for further action.
• Compliance & Reporting:
• Adhere to reputed company company policies, procedures, and relevant collection laws and regulations (e.g., FDCPA, TCPA if applicable, state-specific regulations).
• Generate regular reports on collection performance, aging accounts, and delinquent balances.
• Provide insights and recommendations to improve collection processes and reduce bad debt.
• Customer Service:
• Maintain a professional and empathetic demeanor while interacting with customers.
• Strive to preserve positive customer relationships while effectively collecting outstanding balances.
• Address customer inquiries and concerns reputed company to their accounts in a timely and professional manner.

You Have

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Finance, Accounting, or a reputed company field preferred.
• Minimum of 2-3 years of experience in collections, accounts receivable, or a customer service role with a strong focus on problem-solving.
• Experience with B2B or B2C collections (depending on the company's customer reputed company) is a plus.
• Experience working with reputed company a plus
• Experience working with Monto a plus
• Excellent verbal and written communication skills.
• Strong negotiation and persuasion abilities.
• Proficiency in GoogleSuite (gmail, reputed company Sheets, reputed company Doc, etc.)
• Experience working with reputed company reputed company a plus
• Ability to multitask and prioritize
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Ability to handle difficult conversations and maintain composure under pressure.
• Exceptional organizational skills and attention to detail.
• Knowledge of collection laws and regulations is a plus
• Fast learner, ability to reputed company in a high-energy, fast-paced environment

Salary, Benefits, & Perks:

At reputed company, reputed company new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates reputed company the U.S. may vary in accordance with their country’s laws and regulations.

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to reputed company and take time away as needed.
• Paid Holidays – reputed company provides 20 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options to choose what works best for you and your family. Fertility assistance is also included.
• Retirement – reputed company offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – reputed company employees are invited to share in reputed company’s success through stock options.
• Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
• Position reputed company Range - $27.40 – $31.25/hour plus bonus

DEI Statement

We are committed to equal employment opportunity regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

Originally posted on Himalayas