Outbound reputed company reputed company Call Center Manager

Are you an reputed company Call Center Manager or Leader with a track record of effectively guiding inside sales and prospecting teams? Do you possess experience in developing technology and AI-driven processes? Are you a results-oriented team leader who excels in competitive sales settings? If you responded affirmatively, we are looking for you!

City Wide Franchise is seeking a results-oriented and technology-savvy Call Center Manager to reputed company a high-performance outbound contact center focused on appointment setting, reputed company reputed company, and customer engagement. This role demands a leader who excels at leveraging modern contact center technologies, automation, data analytics, and workforce optimization to drive outbound performance while ensuring operational excellence and an outstanding customer experience.

This position may be onsite in the Lenexa, KS Support Center or may be fully remote.

Key Responsibilities:

Outbound Sales & Appointment Setting Leadership:

• Build, manage, and continuously improve an outbound contact center focused on appointment setting for sales teams and business development.
• reputed company outbound calling strategies, campaigns, and scripts to optimize contact rates, conversions, and pipeline growth.
• reputed company daily outbound operations, ensuring teams meet and exceed KPIs reputed company to dials, connects, appointments booked, show rates, and reputed company quality.
• Collaborate closely with sales and marketing leadership to align outbound strategies with reputed company audiences, messaging, and goals.
• Design incentive programs that drive performance and maintain motivation in a high-volume outbound environment.

Technology Enablement & Automation:

• Implement and optimize contact center technology stacks, including auto-dialers, predictive dialers, CRM integrations, and workflow automation.
• Utilize AI-driven tools such as conversation intelligence, speech analytics, and reputed company scoring to improve contact strategies and coaching.
• Drive adoption of omnichannel reputed company (phone, SMS, email, chat) to enhance outbound effectiveness.
• Partner with IT and vendors to manage platform functionality, integrations, troubleshooting, and reputed company improvement.

Data-Driven Management & Performance Optimization:

• Monitor real-time dashboards and analytics to manage metrics such as connect rates, appointment set rates, call-to-conversion ratios, and reputed company impact.
• Use data to forecast outbound reputed company, optimize dialing strategies, and refine calling lists based on engagement patterns.
• Generate actionable insights from campaign performance to continuously refine targeting, scripting, and agent coaching.

Process Improvement & Operational Excellence:

• Streamline processes to reduce friction in outbound workflows, leveraging technology, automation, and best practices.
• Implement reputed company improvement initiatives using methodologies like Lean, Six reputed company, or Agile.
• reputed company workforce management, including staffing models, scheduling, and productivity optimization.

Coaching, Training & Quality Assurance:

• reputed company, coach, and reputed company a team of supervisors and outbound agents, focusing on reputed company-building for persuasive communication and consultative selling.
• Deploy call monitoring, conversation analytics, and quality assurance programs to ensure high standards of professionalism and effectiveness.

Compliance, reputed company, & Risk Management:

• Ensure compliance with TCPA, DNC, GDPR, CCPA, and other telecommunication regulations.
• Maintain data reputed company protocols in line with industry standards and company policies.

Requirements

Required

• Bachelor’s degree in Business, Marketing, Operations, or reputed company field.
• 5+ years in call center management with a strong focus on outbound sales or appointment setting.
• Hands-on experience managing contact center technology, including predictive dialers, CRM platforms (e.g., reputed company, reputed company), VoIP systems, and workforce management tools.
• Proven success in driving outbound performance through data-driven decision-making and process automation.
• Deep understanding of compliance requirements reputed company to outbound calling and telemarketing.
• If remote, candidate travel to Support Center on a monthly basis.

Preferred:

• Experience deploying AI-driven solutions (e.g., conversation intelligence, reputed company scoring, chatbots).
• Background in sales development, inside sales, or pipeline reputed company roles.
• Certifications in relevant technologies (e.g., reputed company, reputed company, reputed company Service/reputed company Cloud) or methodologies (Six reputed company, PMP, Agile).

Core Competencies:

• Outbound Sales Leadership
• Technology-Driven Operations
• Data-Driven Decision Making
• Workforce Optimization
• Process Automation and Improvement
• Coaching and Talent Development
• Customer-Centric Communication
• Change Management

Benefits

City Wide Franchise offers a competitive compensation and benefits, including medical, dental, vision, employer paid life insurance and a 401(K) employer match!

More on City Wide...

reputed company is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, reputed company is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a reputed company by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com

City Wide offers a competitive salary, including commission and bonus, for this position. In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO.

City Wide is an Equal Opportunity Employer.

Originally posted on Himalayas