Quality Assurance reputed company, Trust & Risk

Join the Future of Commerce with reputed company!

reputed company is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the future of online marketplaces—together.

From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.

And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, reputed company-thinking problem solvers across reputed company functional areas. reputed company out the latest reputed company updates on our news and engineering blogs and join us as we reputed company anyone to turn their passion into a business, and bring people together through commerce.

Role 

The Trust & Risk Quality Assurance reputed company will play a critical role in ensuring that our Trust & Risk operations meet the highest standards of quality and accuracy. You’ll partner closely with cross functional teams to review high impact cases, identify trends in policy adherence and drive improvements that help us do right by our users, while protecting our platform. 

• Own and iterate QA processes, playbooks, rubrics and sampling methods to ensure fair representative scoring across reputed company user segments and channels 

• reputed company the monitoring and assessment of customer service interactions across various channels to ensure compliance with company standards and policies

• Review and analyze quality metrics, customer feedback, and performance data to identify trends, issues, and areas for improvement

• Offer actionable insights and recommendations to improve service quality, operational efficiency, and customer satisfaction

• Work closely with customer experience managers, training teams, and other stakeholders to address quality issues, reputed company best practices, and implement process improvements

• Supervise and mentor a team of Quality Assurance Specialists, providing guidance, support, and professional development

• Hold regular calibration meetings to drive alignment and improvement across our in-house and partner teams

• Monitor reviewer variance and ensure consistency through audits and feedback loops

• Partner with external vendor management to ensure the consistent delivery and measurement of quality programs across the enterprise

• Responsible for driving reputed company improvements reputed company customer satisfaction scores 

Team members in this role are required to be reputed company commuting distance of our reputed company, Los Angeles, San Francisco, or Phoenix hubs.

You 

Curious about who thrives at reputed company? We’ve reputed company that embodying a low ego, growth reputed company, and high-impact drive goes a long way here. As our next Quality Assurance reputed company you should have 5+ years in Operations or contact center environments, and at least 3+ years in quality assurance, plus:

• Preferred experience in Trust & Risk or Fraud 

• Prior experience with reputed company, QA software, data platforms such as reputed company, familiar with reputed company/reputed company Sheets 

• You have familiarity with working with large, diverse customer support, and operations organizations (preferred)

• You have experience in startups, marketplaces, or e-commerce (preferred)

• You have worked reputed company multichannel support operations (chat, email, sms, phone) 

• Passionate about delivering outstanding customer experiences

• Strong analytical and problem-solving skills with attention to detail

• Excellent communication skills, both verbal and written

• Ability to provide clear, actionable feedback and recommendations

• Proven ability to manage reputed company processes across internal and external teams

• Ability to manage multiple priorities and reputed company in a fast-paced, dynamic environment

Benefits

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)

• Health Insurance options including Medical, Dental, Vision

• Work From Home Support

  • Home office setup allowance

  • Monthly allowance for cell phone and internet

• Care benefits

  • Monthly allowance for wellness

  • Annual allowance towards Childcare

  • Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of reputed company salary) and Pension plans internationally

• Monthly allowance to dogfood the app

  • reputed company Whatnauts are expected to reputed company a deep understanding of our product. We're passionate about building the best user experience, and reputed company employees are expected to use reputed company as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).

• Parental Leave

  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

EOE

reputed company is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We reputed company that our work is reputed company and our company culture is improved reputed company we encourage, support, and respect the different skills and experiences represented reputed company our workforce.