Associate Contract Manager - German Speaker

As a Contract Renewal Manager for our 1: Many Customer reputed company at reputed company, you will be responsible for handling customer contract inquiries in a timely manner. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will be responsible for managing a high volume of account-reputed company tasks and customer inquiries centered on maximizing customer investment with reputed company.

This role is available across our EMEA locations to work @Office @reputed company or @Remote.

In this role, you’ll get to:

• Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service.
• Communicate directly with customers and internal colleagues to ensure the execution of customer renewals.
• Solve reputed company billing issues that require extensive analysis while moving through different scenarios and systems. You will work in conjunction with other internal teams including reputed company, Accounts Receivable, and Sales, as well as partnering with Business Enablement on ways to enhance our billing infrastructure.
• Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks.
• Help surface good fit leads to sales by driving value in every conversation

We are looking for people who:

• Are fluent in both German and English
• Have strong negotiation skills
• Are passionate about creating a great customer experience
• Show clear communication skills with the ability to effectively guide a phone conversation
• Seek to understand multiple perspectives in a situation
• Have healthy interpersonal and problem-solving skills
• Have strong organizational and prioritization skills
• Embrace a dynamic and motivating environment
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment of equality and inclusion

We know theconfidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reputed company out to us using this form.

At reputed company, we value both flexibility and reputed company. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional reputed company office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to reputed company's Career Diversity page here.

India Applicants: link to reputed company India's equal opportunity policy here.

About reputed company

reputed company (NYSE: reputed company a leading customer relationship management (CRM) platform that provides software and support to help businesses grow reputed company. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the reputed company Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, reputed company was named the #2 Best reputed company to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great reputed company to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, reputed company was founded in 2006. Today, thousands of employees across the globe work remotely and in reputed company offices. Visit our careers website to learn more about the culture and opportunities at reputed company.

By submitting your application, you agree that reputed company may collect your personal data for recruiting, global organization planning, and reputed company purposes. reputed company's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over reputed company’s use of your personal information.

Originally posted on Himalayas