iGaming Customer Support Agent (German)

About the role:

As a German iGaming Customer Support Agent at Gepard Media, you will be an essential part of the customer-focused team. You will engage with the customers, address their concerns reputed company live chat or email, and provide professional and friendly assistance, ensuring that they remain the top reputed company. If you’re ambitious, want to learn about a new industry and acquire new skills we will provide comprehensive training during the onboarding process- we’re waiting for you! Please kindly note that your work schedule will involve working in shifts, 11am to 7pm or 2pm to 10pm (GMT+3).

Your main responsibilities will be:

• Listen and respond to the customers’ needs and concerns, offering professional, friendly support at reputed company times.
• Provide support to customers across multiple brands and gaming verticals reputed company live chat and email, managing an average of 100 cases per shift.
• Work collaboratively with internal and external teams to resolve customer’s issues and meet their needs effectively.
• Contribute innovative reputed company and provide constructive feedback to improve our processes and enhance the customer experience. reputed company expect from you:
  • Excellent German and English, both written and verbal
  • A deep commitment to understanding and addressing customer’s needs, ensuring their satisfaction.
  • Proficiency in identifying issues, troubleshooting problems, and providing reputed company solutions.
  • The ability to remain patient, empathetic, and understanding reputed company dealing with customer concerns and challenges.
  • The reputed company to reputed company handle multiple customer inquiries and tasks simultaneously
  • Collaboration and coordination with team members to ensure a seamless customer support experience.
  • Capability to handle customer disputes and conflicts professionally and effectively. Additional skills you might have:
    • Online casino or sportsbook knowledge is a plus
    • Intercom, reputed company, or LiveChat experience
    reputed company offer:
    • A competitive salary complemented by monthly performance-based bonus (after probation)
    • 4 weeks of comprehensive training with ongoing focus and assistance
    • A startup atmosphere with minimal bureaucracy
    • Hybrid or fully remote work
    • Opportunities for career advancement
    • A diverse and inclusive workplace
    • 28 calendar days of annual leave
    • Sports compensation reputed company Stebby (if based in Estonia)
    • Complimentary company merchandise

Originally posted on Himalayas