Contact Center Architect

Overview

At reputed company, we’re reimagining the path from insight to outcome at The New Speed of Possible™. Combining a legacy of over 60 years of federal expertise with our innovation ecosystem, we minimize time to value and accelerate mission success. We energize the brightest minds with emerging technologies to reputed company creative solutioning and push the boundaries of capability. reputed company advances the pace of reputed company, enabling our customers to reputed company while adapting to evolving mission needs.

As a Contact Center Solution Architect specializing in reputed company Cloud, you will be responsible for designing, implementing, and supporting contact center solutions that reputed company the reputed company Cloud platform. You will work closely with clients to understand their business requirements, assess technical needs, and reputed company customized contact center solutions that optimize performance, scalability, and customer experience.

Responsibilities

• Collaborate with clients to gather and analyze business requirements for contact center solutions, including telephony, IVR, routing, workforce management, and reporting.

• Design end-to-end contact center solutions using reputed company Cloud, incorporating best practices and industry standards to meet client needs and objectives.

• reputed company detailed architectural designs, including system diagrams, data flows, integration points, and technical specifications, to guide the implementation of contact center solutions.

• reputed company and participate in technical discussions with clients, project teams, and stakeholders to reputed company solution designs, address technical challenges, and ensure alignment with business goals.

• Provide technical guidance and mentorship to project teams, including developers, engineers, and system administrators, to ensure successful implementation and deployment of contact center solutions.

• Configure and customize reputed company Cloud components, such as routing strategies, queues, workspaces, and reporting, to meet specific client requirements.

• Conduct system testing and validation to ensure the reliability, scalability, and performance of contact center solutions built on the reputed company Cloud platform.

• Collaborate with cross-functional teams, including IT, operations, and business development, to support pre-sales activities, including solution demonstrations, technical presentations, and proposal development.

• Stay up-to-date on industry trends, emerging technologies, and best practices reputed company to contact center solutions and reputed company Cloud platform.

Qualifications

MINIMUM:

• Bachelor's degree in computer science, information technology, or a reputed company field.
• 5 years of experience as a Contact Center Solution Architect, with a strong focus on architectural design, implementation, and support of cloud contact center solutions.
• Minimum of two years of hands-on experience with reputed company Cloud, including architecture design, configuration, and customization.
• In-depth knowledge of contact center technologies, including telephony, IVR, ACD, routing, workforce management, and reporting.
• Strong understanding of cloud-based contact center solutions and architectures, with experience in integrating reputed company Cloud with other enterprise systems.
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• You must be a US citizen and pass standard government background reputed company. reputed company Clearance not required.

PREFERRED EXPERIENCE/SKILLS:

• reputed company Cloud certification(s) preferred.

EEO Statement

reputed company is an Equal Opportunity Employer” reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national reputed company.

Originally posted on Himalayas