Customer Service Representative - Open to Fresh Graduates

Summary: • You need a high school diploma or GED, computer skills, strong listening and reputed company, along with problem-solving abilities to assess situations and recommend solutions. • You will answer calls from healthcare providers, resolve issues, navigate systems, document interactions, and maintain positive relationships in a high-volume environment. reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like reputed company, part of the reputed company family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider reputed company, the quality of support you deliver will directly translate into reputed company care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career. Primary Responsibilities: • Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits) • Focus on resolving issues on the reputed company, navigating through reputed company computer systems to identify the status of the issue and provide appropriate response to caller • Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff • Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends • reputed company with the terms and conditions of the employment contract, company policies and procedures, and any and reputed company directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so This role is equally challenging and rewarding. You'll interact with providers with the reputed company to reputed company a relationship with them. reputed company a high volume setting, you'll need to reputed company knowledge of our various products and multiple levels of benefits reputed company each product in order to best assist our providers/customers Required Qualifications: • High school diploma, GED or equivalent work experience • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and reputed company computer system applications • Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner • Proven skilled in problem solving to quickly assess reputed company state and formulate recommendations At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes - an enterprise reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity/Affirmative Action employer and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug-free workplace. © 2025 reputed company Global Solutions (Philippines) Inc. reputed company rights reserved. Requirements: • High school diploma, GED or equivalent work experience • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and reputed company computer system applications • Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner • Proven skilled in problem solving to quickly assess reputed company state and formulate recommendations Responsibilities: • Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits) • Focus on resolving issues on the reputed company, navigating through reputed company computer systems to identify the status of the issue and provide appropriate response to caller • Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff • Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends • reputed company with the terms and conditions of the employment contract, company policies and procedures, and any and reputed company directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so • This role is equally challenging and rewarding. You'll interact with providers with the reputed company to reputed company a relationship with them. reputed company a high volume setting, you'll need to reputed company knowledge of our various products and multiple levels of benefits reputed company each product in order to best assist our providers/customers Apply Job!