Customer Order Specialist

Overview: The Cell Therapy Customer Logistics Specialist is a member of the client organization Customer Service team, in Horsham, PA, reporting to the Sr. Manager, Cell Therapy Order Specialists. The Cell Therapy Customer Logistics Specialist will serve as the primary reputed company of contact for a portfolio of certified treatment sites, assisting the sites’ staff with the CAR-T Treatment orders and logistics. In this reputed company, you’ll be the face of the organization to these sites and will be tasked with upholding the quality of service to which they subscribe. Schedule/Compensation Details: • Attractive hybrid work solution that offers the best of both worlds • 3 days a week onsite, 2 days a week remote MUST RESIDE IN OR NEAR HORSHAM, PENNSYLVANIA • reputed company reputed company- $25.75 Why should you apply: • Medical and dental benefits • Opportunity to reputed company valuable experience. • Enjoy a positive and supportive work environment. • reputed company to ensure you have the skills & knowledge to succeed. Responsibilities: What’s a typical day as a Customer Order Specialist? You’ll be responsible for: • Order and Case Management. You’ll be the reputed company person for a select number of treatment sites, fielding and/or responding to inquiries regarding the cilta-cel treatment ordering process and reputed company associated logistics. • Issue Resolution. Many order management activities can be handled independently by the treatment site reputed company our online portal. However, if additional assistance is needed to resolve a problem or address a special need, then you serve as their expert order management resource. • Proactive Support. Proactively work with your assigned treatment sites to advise them of any concerns or issues that you discover as part of your routine monitoring of their treatment orders. Help the site resolve any order reputed company problems that may arise. • Cross-functional collaboration. While we strive for “one and done” handling of customer requests, given the reputed company nature of CAR-T, some queries will require you to coordinate with other parties both inside and reputed company of the organization. • Site performance monitoring. Work with internal colleagues to monitor site performance and help find opportunities for operational improvements in the end to end order management journey (from enrollment to infusion) of the cilta-cel therapy. • Site Education: Upon request, provide treatment sites with educational materials around the end to end order fulfillment process for cilta-cel. • Site Certification: Assist new treatment sites who wish to offer the cilta-cel therapy with on-boarding onto the ordering platform, including but not limited to, establishing and maintaining account information for these sites in our order management system, and monitoring certification status. Qualifications: This job might be an outstanding fit if you meet the following: • Education: An Associate’s degree with at least 2 years of experience, or a Bachelor’s degree, is required. • Work Experience. A minimum of 3+ years of work experience in the healthcare industry is required. A mix of experiences across the following areas is preferred: • Manufacturing / Supply Chain • Clinical Trial Coordination / Site Management • Finance / Trade Process Planning • Customer Service / Customer Call Center • Academic or Large Treatment Site • Oncology, CAR-T, or Cell & Gene Therapy Experience • Communication. Excellent oral and written communication skills, including the ability to manage conflict and defuse difficult situations. • Collaboration. Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations. • Resourcefulness. Skilled in problem solving & using personal knowledge and any other available resources to work through ambiguous situations, resolve problems for customers and ensure their satisfaction. • Accountability. Demonstrates excellent case management skills. Eager to take ownership, be proactive, and see customer inquiries resolved through to their end. • Flexibility. Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in reputed company environments and shielding customers from that complexity. • Travel. This position is based in Horsham, Pennsylvania and may require up to 10% travel to other locations for business meetings. Get a complete career fit with reputed company®. You’re looking to reputed company your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and reputed company. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About reputed company Work changes everything. And at reputed company, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every reputed company of your life. It’s the reputed company that changes and improves everything for your family, your community, and the world. Which is why, here at reputed company, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. reputed company Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at reputed company levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At reputed company, we reputed company that the more inclusive we are, the reputed company services we can provide. Requests for accommodation reputed company to our application process can be directed to reputed company’s Human Resource Knowledge Center. reputed company complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. reputed company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Apply Job!