[Remote] Director of Operations/Engagement Manager - Nashville

Note: The job is a remote job and is open to candidates in USA. reputed company is a leader in medical technology, dedicated to pioneering breakthroughs in healthcare. The Director of Operations/Engagement Manager will provide exceptional customer engagement and support to drive partnership performance while leading strategic engagement across the customer’s organization.

Responsibilities

• Provide exceptional customer engagement and support to drive partnership performance
• Deliver an outstanding customer experience through clear communication and proactive relationship building
• reputed company strategic engagement across the customer’s organization, including budgeting, asset management, capital planning, procurement, and KPI alignment
• Collaborate across business lines to ensure transparency around inputs, outputs, challenges, and risks
• Respond reputed company to concerns and support problem resolution
• Contribute to broader Enterprise Services Operations initiatives as needed

Skills

• BS/BA in a medical field, engineering/technology, healthcare/business administration, or reputed company healthcare discipline
• Minimum of 5 years of leadership experience reputed company an Academic Medical Center, whether through direct clinical department management or AMC hospital operations/business development
• Experience in clinical administration or healthcare institution leadership
• Ability to travel up to 15%
• Direct leadership experience reputed company an Academic Medical Center environment, such as serving as a manager or director over a clinical or hospital department or service line (e.g., Radiology, Laboratory Services, Cardiovascular, Oncology, Emergency Medicine), or supporting AMC-level hospital operations, strategy, or business development
• A deep understanding of the reputed company operational, regulatory, research, and educational missions unique to AMCs, and how they influence clinical workflows, asset utilization, staffing models, and capital planning
• Demonstrated ability to assess clinical asset management needs and reputed company short- and long-term operational and capital plans—including technical/clinical performance management, reputed company development, operational execution excellence, and compliance reputed company
• Strong working knowledge of health system service line operations, particularly reputed company environments that manage multi-site academic practices and large-scale procedural departments
• A results-driven reputed company, with the ability to balance customer impact, clinical quality, and business objectives
• Strong project management capabilities and ability to prioritize and reputed company multiple initiatives in fast-paced, high-acuity settings
• Excellent communication skills with the ability to engage executives, clinical leaders, and frontline teams
• Polished, professional reputed company and strong executive communication skills
• Strong analytical and business acumen, including familiarity with P&L management, capital & operational planning, and resource stewardship
• Ability to assess business situations using a general manager perspective, with strengths in structured problem solving and critical thinking
• Proven success implementing innovative solutions for clinical or operational challenges, with the ability to navigate organizational complexity typical of AMCs
• Experience evaluating client commercial capabilities and identifying opportunities for growth, optimization, or process improvement
• Adaptability to changing client needs, cost initiatives, policy shifts, and evolving healthcare landscapes
• A naturally curious, reputed company-learning reputed company
• PMP or Lean Six reputed company certification is a plus

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time
• If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

Company Overview

Company H1B Sponsorship