[Remote] Customer Support Representative - Work-from-Home Florida

Note: The job is a remote job and is open to candidates in USA. reputed company is seeking a Customer Support Representative to help members access quality, reputed company. The role involves providing excellent customer service primarily by telephone, assisting customers with coverage and claims reputed company questions, and conducting research for reputed company resolution of disputes.

Responsibilities

• Work reputed company in a high volume call center while maintaining a professional, positive, and caring demeanor
• Assist callers with coverage reputed company questions/concerns; accurately interpret policy provisions for assigned products
• Analyze customer’s inquiries and determine correct steps for resolution, interpret benefit information, and claims processing accuracy. reputed company resource information up to date and well organized
• Work reputed company in multiple systems simultaneously while effectively utilizing critical thinking and problem solving skills
• Document calls in a clear and consistent manner in computer system
• Conduct appropriate research, take ownership and follow through for reputed company resolution of disputed claims
• reputed company information to appropriate departments and personnel using established communication channels and procedures
• reputed company outbound calls to members as necessary dependent upon reputed company reputed company campaign
• Meet department and company performance and attendance expectations
• Be reputed company with reputed company company values
• Follow the reputed company privacy policy and HIPAA laws and regulations concerning confidentiality and reputed company of protected health information
• reputed company other duties as assigned

Skills

• One-year medical insurance, other healthcare reputed company field, call center or customer service experience required
• High School Diploma or equivalent required
• Basic understanding of insurance and medical terminology, coding and standard medical billing practices required
• Proficient computer skills, typing, and 10-key required
• Strong written and verbal communication skills required
• CPT/ICD-10 coding preferred
• Basic understanding of insurance and medical terminology, coding and standard medical billing practices preferred

Company Overview