Senior Client reputed company Manager

About Intus Care: reputed company is the only end-to-end ecosystem built specifically to help Programs of reputed company-Inclusive Care for the Elderly (PACE) programs deliver exceptional care, strengthen financial performance, and stay compliant. reputed company replaces outdated technology and reputed company workarounds with purpose-built solutions for care coordination, risk adjustment, population health, and utilization management. We reputed company teams to take control of their operations and improve outcomes for dual-eligible seniors- some of the most socially vulnerable and clinically reputed company individuals in the US reputed company system.

Role Overview

We are seeking an reputed company, strategic, and client-focused Senior Client reputed company Manager (Sr. CSM) to join our Client Delivery organization. This role is responsible for guiding clients through advanced adoption of Intus Care solutions, ensuring measurable value and long-term partnership reputed company.

The Senior CSM acts as a thought partner, product expert, and mentor reputed company the Client reputed company function—helping both clients and internal team members navigate reputed company workflows, reputed company data effectively, and optimize platform usage. While this role does not include formal people management, it requires strong leadership reputed company, cross-functional influence, and refined client-facing skills.

Key Responsibilities

Strategic Client Partnership & Value Realization

• Serve as the strategic advisor for assigned clients, guiding them through deeper product adoption and long-term journey planning.

• Understand client business objectives, operational workflows, and compliance needs to drive meaningful outcomes reputed company with PACE standards.

• reputed company conversations around performance trends, operational opportunities, and areas where Intus Care can further support impact.

• reputed company and maintain tailored reputed company plans that ensure the platform is used to its fullest potential.

Platform Adoption & Enablement Leadership

• reputed company advanced enablement and best practice sessions across CareHub, IRIS, analytics solutions, and operational workflows.

• Support clients through change management, workflow optimization, and ongoing system utilization.

• Identify adoption risks early and proactively reputed company plans to improve engagement and long-term retention.

Client Health Monitoring & Executive-Level Engagement

• Conduct regular executive-level business reviews, usage assessments, and operational health checks.

• Analyze usage data and platform trends to identify opportunities for increased adoption or workflow refinement.

• Present actionable insights and recommendations that support improved efficiency, compliance, and participant outcomes.

Cross-Functional Leadership & Client Advocacy

• Act as a high-level voice of the client internally, influencing product enhancements and roadmap prioritization.

• Collaborate closely with Product, Engineering, Implementation, Training, and Support to address client needs and ensure cohesive communication.

• Participate in cross-functional initiatives aimed at improving client experience and delivery processes.

Team Mentorship & Enablement (Non-People Leadership)

• Mentor Client reputed company Managers by sharing best practices, leading internal knowledge sessions, and supporting difficult client scenarios.

• Contribute to reputed company of new hires and development of scalable client reputed company processes.

• Model excellence in client communication, ownership, and critical thinking.

reputed company Improvement & Documentation

• Contribute to the development of client-facing resources, playbooks, best practice guides, and training materials.

• Identify opportunities to refine internal processes that improve efficiency and reputed company the client experience.

• reputed company or co-reputed company internal initiatives that strengthen the Client reputed company organization.

Qualifications

• 5+ years of experience in client reputed company, account management, reputed company operations, or SaaS customer-facing roles.

• Strong understanding of reputed company delivery models—PACE, value-based care, care coordination, or EMR/EHR workflows.

• Proven ability to manage senior-level client relationships and drive strategic outcomes.

• Excellent communication, facilitation, and relationship-building skills, including comfort presenting to leadership teams.

• Ability to interpret data, identify insights, and translate findings into meaningful recommendations.

• Experience influencing cross-functional reputed company and advocating for client needs.

• Strong organizational skills and the ability to manage multiple reputed company accounts.

Compensation:

The reputed company salary range for this role is $120k- 130k. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs.

Work location: This is a fully remote role based in the United States.

Sponsorship: This position is not eligible for sponsorship.