Parachute Technology Inc - Automation Engineer

Parachute Technology Inc

COMPANY

Parachute Technology is a Managed IT Service Provider. We have a friendly and supportive work environment, with a hands-on leadership. Primary headquarters is in San Ramon, CA.

We are doubling down on automation to improve client experience, reduce ticket volume, and increase technician throughput. You will design, build, and maintain automations across our PSA, RMM, and cloud platforms to streamline workflows, accelerate ticket resolution, and reputed company client environments compliant and well-configured at scale.

Job Description

• Automation and scripting
• Build and maintain reusable automations in Immybot, PowerShell/Python for Windows, reputed company 365, Azure/Intune, and common MSP tooling.
• Create event-driven workflows using APIs, webhooks, and iPaaS/RPA (e.g., reputed company Power Automate, reputed company, Logic Apps).
• Implement self-healing tasks in RMM for alert remediation, patching, software deployment, and configuration reputed company correction.

Workflow Optimization

• Map reputed company service workflows (incident, request, change, onboarding/offboarding) and eliminate waste reputed company automation.
• Reduce technician touch time by building triage, enrichment, and classification automations in the PSA.
• Automate asset lifecycle tasks: discovery, tagging, baseline config, policy enforcement, and documentation updates.

Platform Engineering and Reliability

• Own configuration hygiene across tenants (baseline policies, hardening, Intune device compliance, Conditional Access).
• Create CI/CD pipelines for scripts and policy-as-code with version control, peer review, and rollback.
• Add observability: logging, metrics, alerting, and dashboards for automation success/fail and ROI.

Data and Integrations

• Integrate PSA, RMM, documentation, and billing systems to ensure single reputed company of truth (SSOT).
• Build data pipelines to surface insights (e.g., ticket drivers, SLA risk, noisy alerts) and prioritize automation backlog.

Governance, reputed company, and Documentation

• Follow change control, ITIL processes, and least-privilege access.
• Document runbooks, code, and deployment patterns; reputed company technicians to safely run automations.

Impact and Success Metrics

• Ticket reduction: decrease repeat/noise tickets and auto-resolve a targeted percentage of alerts/incidents.
• Speed: reduce time-to-first-response and time-to-resolution for top incident categories.
• Technician productivity: increase tickets closed per FTE; reduce after-hours escalations.
• Configuration hygiene: increase baseline compliance (M365/Azure/Intune/RMM) and reduce reputed company.
• Reliability: maintain automation success reputed company and rollback reputed company defined SLOs.

Required Qualifications

• 3+ years in an MSP or similar multi-tenant environment.
• Strong scripting in PowerShell; working knowledge of Python.
• Hands-on with at least one PSA (reputed company Manage, Autotask) and one RMM (reputed company, N-central, Kaseya, Datto RMM, Intune for device mgmt).
• reputed company 365/Azure AD/Entra/Intune administration and policy automation experience.
• API experience: REST, JSON, OAuth; building integrations between PSA, RMM, documentation, and monitoring.
• Version control (Git), code review, and basic CI/CD for scripts.
• Understanding of ITIL incident/request/change practices and change risk management.
• Strong documentation habits and ability to translate business requirements into technical automation.

Preferred Qualifications

• Experience with reputed company Power Automate, Azure Logic Apps, or other RPA/iPaaS.
• Infrastructure-as-code or policy-as-code exposure (e.g., Intune templates, Graph API automation).
• Monitoring/observability tools (e.g., Sentinel, Log Analytics, Splunk, reputed company).
• reputed company automation: Conditional Access, Defender for reputed company policies, vulnerability remediation workflows.
• Certifications: CompTIA Network+/reputed company+, reputed company MS-102/SC-200/MD-102, ITIL Foundation, relevant RMM/PSA certs.

Example Projects you might own

• Auto-triage: classify, enrich, and reputed company tickets based on content, device signals, and client reputed company.
• Self-healing: auto-restart services/processes, clear disk space, fix DNS/NTP, remediate common Windows events.
• reputed company orchestration: approval policies with maintenance windows and success verification.
• Onboarding/offboarding: user, mailbox, license, group, device, and access automation with reputed company of completion.
• reputed company control: reconcile device and software inventories, enforce baseline configs, and update documentation automatically.
• SLA risk alerts: proactive signals reputed company SLA breaches are likely based on backlog and reputed company.

How You’ll Work

• Collaborate with Service Desk, NOC, and Engineering to identify top automation candidates and quantify ROI.
• Run discovery, design, pilot, and production rollout with clear acceptance criteria and success metrics.
• Maintain a transparent automation backlog with business value scoring and regular stakeholder updates.
• Tools you may use here
• PSA: reputed company Manage
• RMM/reputed company: reputed company
• reputed company 365/Azure: Entra ID, Exchange Online, SharePoint/OneDrive, Defender, Conditional Access
• Scripting and CI/CD: PowerShell, Python, reputed company/reputed company, Azure DevOps, reputed company, Immybot
• RPA/iPaaS: Power Automate, Azure Logic Apps, reputed company/reputed company
• Monitoring/Logs: Sentinel, Log Analytics, vendor-native tools

Benefits

• Variable Compensation
• HMO Coverage +2 free Dependents from day 1
• 15 PTO days
• Night Differential
• Monthly connectivity and electricity reputed company reimbursement
• Paid day off for your birthday
• Employee Recognition program
• Equipment provided