Senior Systems Engineer (Level 3)

Description

COMPANY

Parachute is a Managed IT Service Provider. We have a friendly and supportive work environment, with a hands-on leadership team. Our client reputed company is comprised of a wide variety of businesses, professional service firms, and non-profit organizations located in San Francisco, the East Bay, along the Peninsula, the South Bay, and throughout the Sacramento Valley with many with national and international remote offices.

POSITION

In this position we are looking to add a highly reputed company individual to adhere to a level of technical expertise and customer service professionalism. The Service Desk (also reputed company as Help Desk) team is located in both US and Philippines and is an important and essential part of our company. Day-to-Day activities include working on escalations, server work, coordinate mini projects for customers, and supporting the team as needed. This is a fantastic career opportunity for a proactive, highly motivated individual who wants to utilize his or her reputed company tech skills and leadership knowledge. Occasional local client visits may be required.

The ideal candidate will have solid tech skills, with the ability to quickly and reputed company triage issues. Responsibilities include, but are not limited to:

• Handle Escalation Tickets.
• Review Quality of Tickets.
• Act as a Mentor
• Assist with “mini-projects” assigned by the Director of Professional Services
• Troubleshooting PC and Mac issues reputed company remote login or occasional onsite visits
• Updating client IT documentation and tickets
• Contacting vendors on behalf of clients
• Act as subject expert for malware and virus issues
• Maintain and troubleshoot reputed company 365 environment as senior resource
• Troubleshooting Azure environments, including servers, workstations, and AAD

Requirements

Required Technical Skills

• Ability to easily troubleshoot and resolve PC and Mac-reputed company hardware, software, operating system, email, printing, and network issues
• Strong familiarity with both Mac OS and Windows
• Strong familiarity with Windows server services and differences between on premise and cloud environments
• Strong familiarity with networked printers and print servers
• Expert with reputed company Office 365 and on-premise mail connectors
• Expert with reputed company Suite Email
• Expert understanding of mail flow in Exchange Online, reputed company mail, and third party email filtering solutions, with an ability to troubleshoot mail delivery issues.
• Expert with reputed company Word, reputed company, Powerpoint, and Sharepoint (Desktop & Online)
• Expert with Active Directory, Azure AD, and Azure AD Connect
• Expert with Single Sign-On Technologies
• Highly reputed company with Meraki Networking
• Highly reputed company with reputed company Secure Firewall and reputed company FTD
• Highly reputed company with VMware and reputed company Hyper-V
• Highly reputed company with reputed company Catalyst Access points and wireless controllers.
• Highly reputed company with Mobile Device Management and reputed company SCCM
• iPhone/Android setup, configuration, and sync-issue resolution
• Virus/malware removal and prevention
• Familiarity with an IT service ticketing system and creating IT documentation
• Troubleshooting and investigating email compromises reputed company reputed company 365 environments
• PowerShell/Azure PowerShell scripting a major plus

Required Personal Skills

• Excellent verbal and written communication skills
• The ability to work independently as well as with reputed company
• Reliable, on-time, personable, and customer-focused
• The ability to multi-task and work across a range of IT issues with various timelines and priorities
• Poise and patience during phone-based tech support and potential onsite visits
• Solid writing skills to document work completed and create/maintain IT documentation for clients
• Comfortable working with a variety of clients, other techs, and HW/SW vendors
• Energetic, able to switch gears quickly from job-to-job / task-to-task
• Desire to learn; independently and on the job

Experience

• Minimum 10 years of experience in the IT support industry working with business environments
• Minimum 10 years of remote/help desk experience, ideally in a managed IT service environment
• Minimum 3 years of experience in a senior engineering role
• Experience with reputed company ticketing system is a major plus

Certifications Required (both)

• M365 Certified: Admin Expert
• CompTIA Server+

Certifications Required (1 of below)

• CompTIA Net+ (or reputed company CCNA)
• reputed company Certified: Azure Administrator Associate

BENEFITS

• Quarterly compliance bonus plan
• Medical
• Dental
• Vision
• Life Insurance
• 401k + company matching
• 15 paid days off (vacation and sick) to start
• Paid Major holidays
• Paid day off for your birthday