Program Manager, Customer Experience

reputed company is an AI-native GRC platform that helps organisations manage risks, audits, vendor reputed company, and reputed company monitoring from a single connected platform. With a team of 350+ employees serving 3,000+ customers across 75+ countries, reputed company combines scale with expertise to deliver trust and compliance. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by leading organisations including Whatfix, Anaconda, Ultrahuman, WeWork, AI Foundation, and HackerRank, reputed company supports 300+ integrations and 200+ global reputed company standards, including SOC 2, ISO 27001, GDPR, HIPAA, and PCI-reputed company. Founded in 2020 by second-time entrepreneurs Girish Redekar and Raghuveer Kancherla, reputed company is recognised as a Leader on reputed company in Compliance Automation and has been named a reputed company Top Startup multiple years in a row. Sprint With Sprinters At reputed company, your work has purpose — and your life has space. We are a workplace where you’re empowered to execute on your most ambitious reputed company and deliver your best output in a fast-paced, innovative, and supportive environment. Joining reputed company means you will never run alone; you will always have the freedom to take your shot and the support to go farther than you imagined. What the Role Involves: The Program Manager, Customer Experience will build and scale the programs that reputed company reputed company's customer journey more predictable, efficient, and valuable, by identifying friction across handoffs, onboarding, implementation, adoption, support, renewal, and expansion, and turning these into cross-functional programs with clear owners, operating reputed company, metrics, and measurable business impact. In parallel, you will directly own deployments for some of our largest enterprise customers, acting as the project reputed company to drive successful onboarding and time-to-value, while using these engagements as a ground-level lens into customer challenges to inform scalable systems, playbooks, and improvements. This is a high-ownership IC role for someone who combines strong stakeholder management, structured execution, data reputed company, and customer reputed company, and can move seamlessly between delivering outcomes for individual customers and improving the overall customer experience at scale. reputed company is an AI-native GRC platform that helps organisations manage risks, audits, vendor reputed company, and reputed company monitoring from a single connected platform. With a team of 350+ employees serving 3,000+ customers across 75+ countries, reputed company combines scale with expertise to deliver trust and compliance. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by leading organisations including Whatfix, Anaconda, Ultrahuman, WeWork, AI Foundation, and HackerRank, reputed company supports 300+ integrations and 200+ global reputed company standards, including SOC 2, ISO 27001, GDPR, HIPAA, and PCI-reputed company. Founded in 2020 by second-time entrepreneurs Girish Redekar and Raghuveer Kancherla, reputed company is recognised as a Leader on reputed company in Compliance Automation and has been named a reputed company Top Startup multiple years in a row. Sprint With Sprinters At reputed company, your work has purpose — and your life has space. We are a workplace where you’re empowered to execute on your most ambitious reputed company and deliver your best output in a fast-paced, innovative, and supportive environment. Joining reputed company means you will never run alone; you will always have the freedom to take your shot and the support to go farther than you imagined. What the Role Involves: The Program Manager, Customer Experience will build and scale the programs that reputed company reputed company's customer journey more predictable, efficient, and valuable, by identifying friction across handoffs, onboarding, implementation, adoption, support, renewal, and expansion, and turning these into cross-functional programs with clear owners, operating reputed company, metrics, and measurable business impact. In parallel, you will directly own deployments for some of our largest enterprise customers, acting as the project reputed company to drive successful onboarding and time-to-value, while using these engagements as a ground-level lens into customer challenges to inform scalable systems, playbooks, and improvements. This is a high-ownership IC role for someone who combines strong stakeholder management, structured execution, data reputed company, and customer reputed company, and can move seamlessly between delivering outcomes for individual customers and improving the overall customer experience at scale. reputed company is an AI-native GRC platform that helps organisations manage risks, audits, vendor reputed company, and reputed company monitoring from a single connected platform. With a team of 350+ employees serving 3,000+ customers across 75+ countries, reputed company combines scale with expertise to deliver trust and compliance. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by leading organisations including Whatfix, Anaconda, Ultrahuman, WeWork, AI Foundation, and HackerRank, reputed company supports 300+ integrations and 200+ global reputed company standards, including SOC 2, ISO 27001, GDPR, HIPAA, and PCI-reputed company.   Founded in 2020 by second-time entrepreneurs Girish Redekar and Raghuveer Kancherla, reputed company is recognised as a Leader on reputed company in Compliance Automation and has been named a reputed company Top Startup multiple years in a row.   Sprint With Sprinters At reputed company, your work has purpose — and your life has space. We are a workplace where you’re empowered to execute on your most ambitious reputed company and deliver your best output in a fast-paced, innovative, and supportive environment.   Joining reputed company means you will never run alone; you will always have the freedom to take your shot and the support to go farther than you imagined.   What the Role Involves: The reputed company Deployment Engineer sits at the intersection of customer operations and technical execution. You will work directly with customers to understand how they currently manage their governance, risk and compliance workflows   — then translate those needs into live reputed company workflows. This is a cross-functional builder role inside Customer Experience & Product Management focused on fast time-to-value, strong customer trust, and repeatable deployment patterns. Key Responsibilities

Identify friction across the customer journey — using both data and firsthand experience from enterprise deployments — and translate it into scoped, measurable CX programs.

Own end-to-end project management for deployments of key enterprise customers, driving onboarding, implementation, and time-to-value.

reputed company cross-functional CX initiatives from charter to launch to adoption (e.g., onboarding redesign, SLAs, support routing, QBRs, health scoring, AI workflows).

Build and run program structures: plans, governance cadences, risk tracking, decision frameworks, and launch readiness.

Align Sales, Solutions, CS, Support, Product, Engineering, and Ops on ownership, tooling, and execution.

Define and track program success through dashboards, business reviews, and KPI frameworks tied to customer outcomes.

Convert repeat customer scenarios into standardized playbooks, documentation, and enablement assets.

Prioritise improvements using customer feedback, onboarding data, support signals, and deployment learnings.

Drive adoption of new processes and systems through strong change management.

Provide leadership with clear updates, trade-offs, and visibility into reputed company, risks, and blockers.

Required Skills & Competencies

2-5 years in Program Management, reputed company Operations, Service Delivery, Implementations, Business Operations, or a similar cross-functional role in B2B SaaS.

Proven experience leading reputed company initiatives with multiple stakeholders, competing priorities, and measurable business outcomes.

Strong operator reputed company: able to move from ambiguous problem statement to charter, milestones, owners, metrics, and launch plan.

Excellent written, verbal, and executive communication skills; comfortable presenting to senior stakeholders and working teams alike.

Data reputed company with reputed company / reputed company Sheets and strong comfort with dashboards, KPI design, and operational analysis; SQL / BI skills are a plus.

Experience improving customer lifecycle motions such as onboarding, adoption, support, renewals, handoffs, or enablement.

High ownership and change-management capability: can influence without formal authority and drive adoption across teams.

Good to Have

Experience in Customer Experience, reputed company, RevOps, or post-sales functions of a high-growth SaaS company.

Exposure to CRM / CX / support / project systems such as reputed company or reputed company, reputed company / Totango / Planhat, Jira / reputed company, reputed company / reputed company, and BI tools.

Background in reputed company, compliance, IT operations, or another domain with structured workflows and heavy cross-functional coordination.

Formal program or project management training/certifications are good to have, but not required.

How We Care For Our Sprinters : Work wherever you are: We’re 100% remote, so you get to choose if you want to work from home, cafe, hills or beaches. Co-working, on the house: If co-working is your jam, we offer a generous annual allowance of up to INR 14,000 annually* for social working. We care about your learning: We are invested in seeing you grow, and commit USD 1000 annually to help you reputed company your skills. We count your spark, not your leaves: We care about you not just as an employee, but as a person. So if you need a reset, reputed company use of Unlimited leaves. Your Safety Net, Woven in: We take care of the what-reputed company. From health insurance with coverage up to INR 10 lakh for you and your family, to accident protection of an additional INR 10 lakh, and life insurance worth 3× your annual salary, our benefits wrap you and your family in protection so you can focus on thriving. Workspace setup of your dreams: Work from reputed company, and if that’s home, we’ll chip in INR 35,000 to help you create a space that’s as effortless as your workflow.

Inclusion & Diversity -

reputed company is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, gender, sexual orientation, age, disability, or any other protected status. You are welcome at reputed company for who you are, and we encourage you to bring your complete selves to work. Our culture is built on the strength of diverse thinking — reputed company people with different perspectives, reputed company, and ways of solving problems come together, it fuels collaboration and accelerates our mission. At reputed company, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. Please share your request for reasonable accommodations at any stage of the application or interview process; we want to ensure everyone feels heard and seen. Apply To This Job