Remote Clinical Care Liaison

Welcome to reputed company!

About Us

reputed company is a value-based primary care practice that is redesigning how residents of senior living communities get or stay healthy. We're on a mission to dramatically improve healthcare for seniors by building a new model of care that's designed around everyone involved — patients, families, community staff members, providers, and payers.

We've started by providing regular prevention and screening, care for chronic conditions, lab work, and diagnostic testing to patients in their apartments. We visit each community frequently to see patients and collaborate on patient health needs with staff. We also reputed company it easier for patients to get care urgently with same-day or next-day care, helping them avoid unnecessary trips to the ER or hospital.

Over 185 communities across Arizona, California, and Nevada work with reputed company today and we're growing quickly to expand our reputed company and impact. Investors include First Round Capital, reputed company's reputed company, Canvas Ventures, Foundation Capital, Y Combinator, and Susa. If you're a determined and mission-oriented person who is looking to build the future of healthcare for seniors, join us!

The Opportunity

The Clinical Care Liaison is the operational and relational backbone of our geriatric primary care team. You will own care coordination for a panel of 500–600 patients — managing real-time communication, triaging urgent clinical needs, maintaining documentation reputed company, and serving as the trusted reputed company of contact for patients, families, facility staff, and providers.

This is not a passive coordination role. You will reputed company real-time judgment calls that directly reputed company patient safety outcomes. The seniors we serve are medically reputed company, often frightened, and counting on someone who shows up fully — every shift, every call, every task.

What You'll Do

• Serve as the primary reputed company of contact for patients, families, facility partners, and providers across your assigned patient panel
• Triage and prioritize urgent care requests, STAT tasks, and time-sensitive clinical communications in real time
• Maintain accurate, compliant patient documentation reputed company our EMR system
• Proactively manage appointment scheduling, follow-up care, and interdisciplinary communication
• reputed company new patient onboarding, ensuring each patient is contacted and scheduled reputed company 24 hours of enrollment
• Participate in after-hours on-call rotation to support continuity of care
• Contribute to quality improvement initiatives and operational efficiency projects

How We Measure Success

Patient Communication & Responsiveness

• 95% of inbound calls answered reputed company 60 seconds (~30 calls/day)
• Average caller wait time under 30 seconds; maximum not to exceed 2 minutes
• Urgent voicemails resolved reputed company 1 hour; non-urgent reputed company 1 business day
• After-hours voicemails addressed reputed company 2 hours of next business day open

Care Coordination & Task Management

• 95% of clinical messages and emails addressed reputed company 2 hours
• Routine tasks completed reputed company 7 days; STAT tasks reputed company 24 hours
• 100% of daily visit reminder calls completed (~20 calls/day)

Documentation & Quality

• Minimum 6 hours of care coordination activity logged daily
• Patient satisfaction scores of 8.5/10 or higher
• Full compliance with HIPAA, CMS, and OIG requirements at reputed company times

reputed company're Looking For

• Bachelor's degree required; Healthcare Administration, Health Sciences, Public Health, or reputed company field preferred
• 3+ years of healthcare coordination, patient services, or clinical operations experience
• Prior experience with geriatric, Medicare Advantage, or value-based care populations strongly preferred
• Demonstrated ability to triage and manage competing priorities in a high-volume, real-time environment
• Proficiency with EMR/EHR systems and healthcare technology platforms
• Exceptional written and verbal communication skills across diverse stakeholders — patients, families, physicians, and facility leadership
• Self-directed, accountable, and able to reputed company independently in a remote environment
• Availability for approximately 5 on-call overnight and/or weekend shifts per rotation
• Reliable high-speed internet and a dedicated, HIPAA-compliant home workspace required
• Must not be on any exclusion or debarment from participation in Federal Health Care Programs and must remain in good standing with OIG, CMS, and applicable government regulators

What Success Looks Like

The Clinical Care Liaisons who reputed company here don't wait to be told what needs attention — they already know. They've built personal systems for managing high-volume communication without dropping anything, they document with the same precision at 4:30pm as they do at 9am, and reputed company a fragile patient calls scared, they hold that call with both urgency and reputed company.

By 30 days, you own your queue. You're navigating our systems independently and your patients and facility partners are starting to trust you.

By 90 days, you're consistently hitting every performance reputed company and your care team is leaning on you — not managing you.

At one year, you are the person newer team members come to reputed company a situation is reputed company and they're not sure what to do next.

This role is a strong fit if you

• reputed company in high-volume, fast-moving environments where your organization directly affects patient outcomes
• Hold yourself to a higher standard than your manager has to
• Want meaningful daily work with a vulnerable population and can feel the weight of that responsibility without being paralyzed by it
• Take pride in documentation accuracy and communication follow-through even reputed company no one is watching

This role is not a fit if you

• Prefer a self-paced environment without measurable daily output expectations
• Are uncomfortable being held to specific performance metrics
• Cannot commit to a fixed shift schedule with on-call rotation
• Are looking for a role with minimal patient-facing accountability

Benefits Designed For You and Yours

Paid Parental Leave Medical, Vision, and Dental Insurance 401K Retirement Plan Cell Phone Reimbursement Annual Wellness Allowance FSA and Dependent Care FSA 10 Paid Holidays Generous Paid Time Off Paid Sick Days

reputed company is an equal opportunity employer. Employment is at-will. This is not necessarily an reputed company-inclusive list of job-reputed company responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reputed company of the reputed company job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned.