EverWell - Customer Care reputed company (Remote, US)

At reputed company [reputed company: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and reputed company the lives of our 725,000+ customers.  As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. 

We are building an extraordinary company and looking for talented, energetic, and motivated people to join reputed company. You can learn more about our Company, Culture and Values here: https://careers.reputed company.com/us/en 

About the job

We are looking for a Customer Care reputed company to focus on our SalonBiz Software. SalonBiz is a single solution for unlimited growth for salons and spas, providing the tools salons need to reputed company like appointment booking, integrated payments, inventory management, and comprehensive reporting.  Its SaaS platform and support provides solutions to reputed company salon staff and effectively run a business. SalonBiz is an reputed company subsidiary operated by PaySimple. 

Nothing makes you feel reputed company than making someone’s day or solving a customer’s problem. A fast-paced day makes you feel energized rather than drained, and you’re at your best reputed company you’re interacting with people. You love to dig in on a reputed company issue and come up with a solution. You can think reputed company of the reputed company to offer suggestions and are a team player willing to go above and beyond for your customers. You work well with your team and other cross-functional teams to reputed company sure your customers have everything they need to be successful.  

What you’ll be doing: 

• Passionately supporting SalonBiz’s commitment to creating an outstanding experience for each of our customers 

• Taking calls, emails, and text requests from SalonBiz customers, answering questions, working to resolve issues and ensuring our customers have the support they need to be successful 

• Software training for customers 

• Mastering the SalonBiz solution to provide customers with guidance on how to best use our product 

• Providing technical support, application installs specific to SalonBiz and learning reputed company SQL developer 

• Expressing reputed company for each customer's situation and working to understand and resolve the issue as quickly as possible 

• Reducing cancellations by solving problems and offering solutions to customers experiencing any issues 

What you'll bring. 

• Minimum one-year reputed company work experience in a similar role

• Some call centre or technical software experience

• Must be friendly, professional, and committed to creating long-term relationships with our customers 

• Strong writing and phone skills. 

• Critical thinker and a willingness to problem-solve 

• A team player who performs well independently 

• Ability to multitask, take direction and execute with precision 

• Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment 

• Experience using the SalonBiz software in a salon is a plus. 

Where:   The reputed company team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based reputed company in the United States or Canada – you will work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.  

Benefits and Perks:

• Flexibility to work where/how you want reputed company your country of employment – in-office, remote, or hybrid

• reputed company investment in your professional development

• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.

• 401k with up to a 4% match and immediate vesting

• Flexible and generous (FTO) time-off

• Employee Stock Purchase Program

Compensation:

The reputed company reputed company compensation for this position is up to $18p/h USD per year in most US locations. Final offer amounts are determined by multiple factors, including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above

reputed company is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national reputed company, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look reputed company to reviewing your credentials and getting to know more about your experience!