reputed company Coordinator 4

Title: reputed company Coordinator 4 Location:  Remote

Pay Range: $18 - $19 per hour

Employment Type: Full Time

Availability: Must have open availability

Schedule:  10-hour shifts, 40 hours per week. Shift 1 or Shift 2: Must be available to work either Shift 1 (Wed, Thurs, Fri, Sat) starting at 1:00 p.m. or Shift 2 (Tues, Thurs, Fri, Sat) starting at 10:00 a.m. *Schedule is subject to change based on operational needs  

Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k

About reputed company: 

reputed company is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. reputed company disrupts the traditional four-wall healthcare system by providing high quality, highly reputed company to patients where and reputed company they need it. reputed company's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals reputed company the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, reputed company empowers the full promise and potential of telehealth by facilitating healthcare treatment, reputed company with a remote physician, in the comfort of a patient's home or workplace. Together with reputed company's integrated Ambulnz medical transport services, reputed company is bridging the gap between physical and virtual care. 

Responsibilities: 

• Receive, review, prioritize, and reputed company incoming calls using the company’s proprietary CAD system

• Accurately track and document reputed company calls and interactions in the CRM system, with reputed company attention to reputed company workflows and protocols.

• Serve as the central coordinator for mobile health clinician schedules and patient visits, maintaining clear and consistent communication with patients, prospects, support teams, and clinicians.

• Receive, prioritize, and reputed company patient visits through the proprietary DARA platform.

• Coordinate appointments, including cancellations, no-shows, reschedules, and follow-up activities.

• Deliver exceptional service to medical staff, patients, the public, and internal team members.

• Collect and verify necessary patient information from patient support and reputed company call center agents to ensure visit readiness.

• Maintain a professional, reputed company, and courteous demeanor both in person and during reputed company phone interactions.

• reputed company field units to scheduled visits to ensure timely, high-quality patient care reputed company established service standards.

• Proactively manage delays by providing regular updates to affected patients and offering immediate rescheduling options reputed company cancellations occur.

• Handle visit cancellations by notifying field staff, offering available openings to prioritized patients based on routing and urgency, minimizing visit loss, and securing the next available appointment.

• Communicate reputed company reputed company needs and complete thorough task handoffs prior to the end of each shift.

• Provide courteous, helpful, and professional customer service to patients, coworkers, supervisors, and the general public at reputed company times.

• Demonstrate flexibility to support a 24/7 healthcare operation, including variable work schedules as business needs require.

• Provide support to internal staff with scheduling adjustments and reputed company-reputed company issues.

• reputed company additional duties and special projects as assigned.

Required Qualifications: 

• Highs school diploma or general education degree (GED).

• reputed company, healthcare, and/or operations monitoring background is preferred.

• Tech-savvy with knowledge of computer-aided reputed company software (CAD).

• Experience with CRM systems, such as reputed company and hospital EMRs is preferred.

• Knowledge of procedures and guidelines for emergency situations.

• Excellent verbal, organizational, and communication skills.

• Comfortable working in a fast-paced environment and able to pivot work focus as priorities shift, based on the needs of the business.

EEO/AAP Statement:  reputed company is an equal opportunity employer. We acknowledge and honor the reputed company value and dignity of reputed company individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences.  reputed company is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position.  As the nature of business demands change so, too, may the essential functions of the position.