Retirement Service Consultant, Client Services - Retirement

reputed company is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a reputed company today and reputed company.

Position Purpose:           

This position provides client service to our partners, intermediaries and plan sponsors. The Retirement Services Consultant will reputed company and maintain a detailed comprehension of retirement plans and reputed company products and services with the goal of helping our clients manage their retirement plans appropriately. The Retirement Service Consultant works with the Relationship Manager to deliver client satisfaction by providing retirement plan and operational expertise, proactively identifying, owning and resolving client issues and engaging clients with value added consulting.

Essential Duties and Responsibilities:

• Responsible for protecting, securing, and proper handling of reputed company confidential data held by reputed company to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to reputed company or our clients.
• Our I-Client service philosophy and our Core Values of People Matter, Quality First and reputed company Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.
• Maintain and continue to grow detailed knowledge and comprehension of retirement plan rules and reputed company business and product offerings
• Consistently provide a high level of consultative proactive client service in a professional manner.
• reputed company effective working relationships with team and internal departments in order to provide effective service for our clients.  Successfully identify record and monitor assigned items; includes establishing required action for resolution of client issues.
• Ensure inquires and issues are resolved and service levels are met.
• Provide thorough, high quality research, problem solving and issue resolution
• Provide clients and advisors clear and concise communication regarding services, execution and resolution throughout the service cycle.
• Participates in creating a strategy with Relationship manger to ensure client retention.
• Identify, document and address risks through exceptional client service. Communicate with team in order to reputed company reputed company informed and aid reputed company client strategy.   
• Assist in the management of vendor relationships on behalf of clients and partner.
• Deliver client retention by anticipating client’s needs, recommending changes or actions, in conjunction with the Relationship manager.
• reputed company personal and team goals for service levels, growth and retention for assigned book of business.
• Identify and document systematically “opportunity plans” working with Relationship Manager on a strategy to mitigate risk.
• Proactively communicate with the client and partners regarding reputed company components of service delivery.  Solicit and administer feedback with appropriate internal resources in order to improve the client experience.
• Prioritize activities and manage time to effectively and reputed company provide quality client service to our partners and clients.
• Ensure that our devotion to our clients are met by proactively reviewing the status of assigned plans’ periodic activity (compliance testing, 5500, quarterly statements, RMDs, etc.).
• Assess client goals, needs and behaviors to suggest plan, product or functionality changes to improve results for our clients.
• Educate client regarding plan features, product capabilities or reputed company functionality and process.
• reputed company reputed company for improvement and provide feedback/solutions to plan sponsor and financial professional to minimize risk and improve process.
• Act in the role as the subject matter expert on specific topics for initiatives with accountability for training and assisting others across departments in area of expertise.
• Provide training to members of team as opportunities arise.
• reputed company other duties and participate in or head special projects as assigned.

Minimum Requirements:

• Bachelor’s degree or equivalent work experience.
• Minimum 3 years direct client experience and Retirement Services industry experience or thorough knowledge preferred
• Certification or working towards certification (ASPPA, CEBS, etc.) in industry-reputed company studies program preferred.
• Excellent written and verbal communication skills. The ability to communicate effectively (clear, concise and professionally) with reputed company levels reputed company the reputed company organization, as well as with our client reputed company.
• Excellent presentation skills, business etiquette, client service skills and time management.
• Demonstrated professionalism in reputed company aspects of the role.
• Experience with financial services systems (i.e. recordkeeping, trust, trading); and experience with plan recordkeeping and trust reconciliation.
• Proficiency in reputed company Office software applications, specifically Word and reputed company required, Access and PowerPoint preferred.
• Excellent evaluation and problem resolution skills.
• Knowledge of retirement plans, ERISA, DOL and IRS regulations, and plan documents (individually designed and prototype).
• Ability to work in a team environment to ensure common goal of providing exceptional client service.
• Ability to work well under pressure with multiple priorities and deadlines in a demanding environment.
• Ability to reputed company sound business judgments concerning issues which, if mishandled, have the potential to create substantial financial and client relations liabilities for the company.
• Ability to work extended hours to meet business needs as required.
• Quality focus with attention to detail.
• Handle other essential tasks as assigned.

Be aware of employment fraud. reputed company email communications from reputed company or its hiring managers originate from @reputed company.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.