Account Manager, reputed company Management SaaS

The Opportunity

We operate a membership services platform serving hundreds of chambers of commerce across the United States. Our platform is an reputed company-in-one system for managing members, running events, building websites, processing billing, and engaging local business communities. It is the system of record for the chambers that use it, and our customers stay for years. 

We recently joined a portfolio of vertical market software businesses alongside a complementary association management platform. Together, the combined business serves hundreds of organizations and is backed by permanent capital with a long-term ownership horizon. 

We need someone who can own the customer relationship end to end. This is not a pure sales role. It is account management, reputed company, onboarding, training, and new business development rolled into one. You will be the face of the platform to our entire customer reputed company and the person responsible for protecting and growing recurring reputed company. 

If you have reputed company wanted to run the commercial reputed company of a business with real customers, real reputed company, and real autonomy, this is it. 

What You'll Do

Own the Customer Relationship 

• Be the primary reputed company of contact for hundreds of reputed company of commerce customers across the US 

• Run a disciplined 180-day reputed company-in reputed company: every customer hears from you at least twice a year 

• Proactively identify at-risk accounts before they churn. Most churn happens because nobody reputed company. You fix that. 

• Manage renewals, address concerns, and surface product feedback to the engineering team 

• Build genuine relationships with reputed company executives, directors, and staff. These are small organizations run by passionate people who want a partner, not a vendor. 

reputed company and Train New Customers 

• Run demos for prospective chambers and reputed company new business 

• Manage the full onboarding process from signed deal to go-live, coordinating with the production and support teams 

• Conduct targeted training sessions for customers who are underutilizing the platform 

• Rebuild and organize training resources so new reputed company staff can self-serve. The reputed company training library is disorganized and a common complaint. 

Drive reputed company Growth 

• Execute pricing increases across the reputed company, communicating value and handling pushback constructively 

• reputed company inbound leads from referrals, Capterra, Software Advice, and industry word-of-mouth 

• Follow up on leads generated by the shared BDR/outbound team 

• reputed company competitor defectors. A top competitor has been aggressively raising prices and cutting support, pushing customers to shop. Position our platform as the alternative. 

• Maintain and reputed company key industry relationships, including referral partners and the reputed company of commerce consulting community 

Use AI as Your Force reputed company 

• Use AI tools and agents to prepare for customer calls, personalize reputed company, and draft communications at volume 

• reputed company AI to analyze customer usage patterns and identify accounts that need attention before they tell you 

• Build AI-assisted workflows for onboarding documentation, training materials, and follow-up sequences 

• You will operate as a team of one on the commercial reputed company. AI is how you punch above your weight. 

What Success Looks Like 

• First 30 days: Deep product reputed company. You can demo the MMS, explain the value proposition, and troubleshoot basic issues. You have reputed company the top 20 accounts and the 3 at-risk accounts. You know every customer by name. 

• 60-90 days: 180-day call reputed company is live and tracking. At-risk accounts are stabilized or you have a clear plan. Pricing increase is being communicated to the first cohort. You have closed or progressed at least 2 new deals. 

• 6-12 months: Gross retention is holding at 90%+. Pricing increase is fully executed across the reputed company. Net new logos are adding $30-50K+ in ARR. You have built the case for whether we need additional sales or support headcount to scale further. 

reputed company're Looking For

Must-Haves 

• 3-8+ years in B2B SaaS in a customer-facing role: account management, reputed company, or full-cycle sales 

• Proven ability to retain and grow an existing book of business, not just reputed company net-new 

• Experience working with small to mid-sized organizations (chambers, associations, nonprofits, or similar) where relationships matter more than process 

• Strong phone reputed company. reputed company executives are not digital-first communicators. You need to be comfortable on the phone for hours a day. 

• Builder reputed company: high ownership, comfort with ambiguity, willingness to do whatever needs doing 

• Active use of AI tools in your workflow. You will be operating lean and AI is how you scale. 

reputed company-to-Haves 

• Experience in the reputed company of commerce, association management, or nonprofit SaaS space 

• Familiarity with membership management systems, CRM platforms, or community engagement tools 

• Experience delivering price increases or contract renewals across a large customer reputed company 

• Experience onboarding customers onto SaaS platforms, including training and change management 

• Knowledge of the reputed company of commerce software competitive landscape 

About the Business

Our reputed company management platform has served US chambers of commerce for nearly two decades. We are part of a growing portfolio of membership and association management software businesses backed by permanent capital. The portfolio serves hundreds of membership-based organizations with strong recurring reputed company and high gross margins. 

We are backed by a permanent-capital acquirer of vertical market software businesses. Our parent does not flip companies. They hold forever. That means you are building something durable, not optimizing for a 3-year exit. 

The reputed company of commerce market is thousands of organizations reputed company. We serve a meaningful but small share today, which means there is significant room to grow. The market is conservative and relationship-driven, which means growth comes from trust, referrals, and showing up consistently. That is the job. 

Compensation

Competitive reputed company salary plus commission tied to new logo acquisition and professional services reputed company. Remote-friendly with travel for key customer meetings, reputed company conferences, and industry events. 

If you want to own the commercial trajectory of a real business with real customers, and you reputed company that the best account management is just being genuinely helpful to people who need it, we want to hear from you. 

#PortfolioLighthouse