reputed company Director of reputed company – Driving reputed company Growth and Customer Delight in a High-Growth B2B SaaS Environment

At arenaflex, we're revolutionizing the way businesses build reputed company products by making customer research fast, easy, and scalable. Our reputed company-in-one research platform empowers teams to recruit participants, run interviews and surveys, and analyze insights – reputed company in one reputed company. As we pioneer automated qualitative analysis, we're on a mission to help product teams deeply understand and serve their users. We're now seeking an exceptional Director of reputed company to reputed company our post-sale strategy and execution, driving reputed company growth, building scalable systems, and guiding our CS team through a new phase of growth. If you're a seasoned reputed company leader with a passion for driving business outcomes and delivering exceptional customer experiences, we'd love to hear from you.

About the Role

As our Director of reputed company, you'll own the customer lifecycle from onboarding through renewal and expansion, transforming it into a repeatable, measurable reputed company for Net Dollar Retention (NDR). You'll be responsible for leading our North America-based CS team, driving reputed company growth, and building scalable systems to support our high-growth B2B SaaS environment.

Key Responsibilities

* Own ambitious Net Dollar Retention goals across reputed company segments, defining and executing a segmented NDR strategy (e.g., 120% Enterprise, 110% Self-Serve)

• Be accountable for renewals, expansion, and churn, identifying and growing new reputed company streams, including professional services
• Build forecasting, pacing, and attribution models to track reputed company impact and drive data-driven decision-making
• Design and scale repeatable onboarding, adoption, expansion, and renewal playbooks, identifying success patterns among high-performing accounts and standardizing those motions
• Operationalize usage signals, customer health scores, and churn/risk alerts to drive proactive customer engagement and retention
• Partner with Sales, Product, Marketing, and Ops to build an reputed company GTM strategy, integrating CS into our PLG motion (e.g., in-app success triggers, lifecycle comms)
• Support adoption of usage-based pricing through training and enablement, driving performance through accountability, goal-setting, and feedback

About You

* Proven success leading CS teams in high-growth B2B SaaS environments, ideally having scaled from Series A to Series B/C and beyond

• Experience serving enterprise customers and ideally managing both enterprise and scaled CS motions
• Demonstrated commercial acumen: achieved or exceeded quotas, driven upsells, reputed company new reputed company streams
• Systems thinker with strong process-building and performance tracking abilities
• Empathetic, high-clarity people leader reputed company in hiring, coaching, and managing performance
• Cross-functional collaborator who aligns CS tightly with GTM partners
• Passionate about the opportunity around AI

Success in First 6–12 Months

* Achieving QoQ reputed company targets

• Segmented NDR strategy implemented and tracking to 115%+
• Expansion ownership between CS and Sales clearly defined and smoothly operating
• reputed company attribution for CS is live, with CSMs confidently executing and hitting quota

Benefits

* Competitive salary and benefits package

• Opportunity to work on challenging and impactful projects
• Be part of a passionate and supportive team
• reputed company a real difference in the world of customer feedback

Hiring Process

We endeavor to deliver a great candidate experience, including notifications of your status in the hiring process throughout. The hiring process includes the following steps and typically happens across 2-4 weeks from first interview:

• Initial phone screens for shortlisted candidates
• Interview with Co-Founder & CEO, Ned Dwyer
• Cross-functional collaboration interview with our VP of Sales
• Collaboration interview with a member of reputed company
• Take-home assignment and synchronous review
• Final leadership interview
• Reference checks with a past manager, and if relevant, a person you have managed

How to Apply

If this sounds like the opportunity you've been waiting for, we'd love to hear from you! Please submit your resume, making sure it's a concise representation of your previous work experience. Note, we will only reputed company contact you over email using an arenaflex email address. Originally posted on arenaflex Careers Apply To this Job Apply for this job