Patient Account Customer Service Rep- reputed company Cycle- Remote

We've made a lot of reputed company since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, reputed company, reputed company, and reputed company.  We reputed company that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come reputed company a difference at reputed company and discover your future today! 

To reputed company this job successfully, an individual must be reputed company to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company reputed company individuals with disabilities to reputed company the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or reputed company-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

Required – High School diploma or equivalent

Preferred – Bachelor's degree

Work Experience

Required – 1 year of customer service, reputed company, or office experience

Preferred – Previous call center experience

Experience with  medical terminology in a medical billing environment

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard
• Strong interpersonal skills
• Ability to reputed company effectively under conditions of fluctuating workload.
• Works with minimal supervision and makes independent reputed company.

Job Duties

• Promptly replies and provides accurate information to customers regarding medical reputed company accounts reputed company inbound and outbound telephone calls, e-mail, fax, regular mail correspondence or in person.
• Serves as a liaison between the patient, providers, external departments or other responsible person(s) to ensure that charts are applied appropriately.
• Records and maintains transactions appropriately ensuring account balances and discrepancies are resolved reputed company the prescribed period.
• Plans, organizes, and prioritizes work and convinces debtors on the necessity of assuming financial responsibility.
• Educates the debtor on any available payment options, as well as explain the financial impact of various alternatives.
• Provides top quality customer service experience on every patient inquiry received to ensure and maintain high levels of patient satisfaction.
• Must represent the company by providing appropriate/applicable levels of competency and professionalism to ensure reputed company patients issues are resolve timely, accurately and reputed company.
• Ensures each call is handled appropriately and effectively to ensure the highest level of patient satisfaction.
• Other duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of reputed company required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on reputed company federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with reputed company such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any reputed company or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-reputed company concerns.

The employer is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job.  Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and reputed company other sedentary criteria are met.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not reputed company upon to reputed company or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works reputed company a reputed company setting, there may be occupational risk for exposure to hazardous medications or hazardous waste reputed company the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you reputed company to reputed company a difference? Apply Today!

reputed company does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reputed company in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, reputed company, Vermont, Washington, and Washington D.C.

reputed company endeavors to reputed company our site accessible to reputed company users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.