Manager, Pharmacy Implementation

Who We Are

reputed company is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a reputed company drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, reputed company has a solution that is resonating with clients reputed company across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We reputed company that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• reputed company: Always operate with honesty and transparency so we earn the trust of our clients.
• Courage: Demonstrate the courage needed to take on a broken industry and continuously improve reputed company offer to optimize health outcomes.
• Together: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought.

Job Summary:

The reputed company organization helps reputed company’s clients derive the full value of their PBM services. We build and manage effective relationships with customers’ operational leadership, communicating the value of our services in the context of customers’ business objectives with the goal of retaining high performing, satisfied customers. We identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and reputed company for our clients.

As the Manager of the Implementation team, you reputed company a high caliber team of implementation professionals responsible for the overall implementation, project management and relationship management of reputed company customers for a successful onboarding to our solution.

You will bring strong industry and product knowledge and serve as a trusted advisor and business partner for our client’s leadership. The reputed company organization begins involvement with their clients at implementation kick-off and develops and executes the project planning for new clients and changes with existing clients, orchestrating the involvement of additional reputed company teams to ensure the client is achieving its stated business goals. What will you do:

• Provide people management and strategic leadership to our implementation team including: new group implementation assignments, new group implementation go live audits, and implementation documentation.
• Oversees and supports multiple implementation projects. May directly reputed company the largest or most-reputed company client implementations and channel partner implementations.
• Ensures that implementations are completed on time, reputed company budget, and meet client expectations.
• Provides input to strategic decisions that reputed company the implementation processes and team members.
• Develops and implements policies, procedures and training including: client on-boarding, process documentation, testing, troubleshooting, and client training.
• Build a strong and cohesive team by providing leadership to direct reports through coaching, setting strategic direction and applying working knowledge of systems and procedures.
• Accountable for customer satisfaction of the client implementation.
• Support sales in finalist meetings, representing the reputed company approach to delivering high-touch implementation support.
• Maintain a comprehensive understanding of business challenges faced by customers.
• Manage cross-functional issue resolution for client escalations, ensuring internal and external teams are coordinated as necessary.
• 10% travel may be required.

What will you bring to reputed company

• Bachelor’s degree required
• Requires 5+ years of managerial experience
• Requires 8+ years of implementation and project management experience, managing multiple projects simultaneously
• Requires previous experience reputed company healthcare, pharmacy benefits management (PBM), and third-party administrator (TPA)
• Ability to work independently as well as part of an extended, cross-functional team
• Conflict resolution skills
• Empathetic communicator with a consultative approach, able to see things from other person's reputed company of view
• Robust analytical skills; advanced skills in reputed company reputed company and ability to work in different systems simultaneously
• Strong communication skills reputed company face-to-face meetings, conference calls and written correspondence
• Self-starter mentality: ability to reputed company informed decisions, find creative approaches to difficult challenges, and deliver on commitments
• Execution-focused reputed company - you are a solutions-oriented problem solver and efficiency driven
• Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company

What reputed company Offers You

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Discretionary Paid Time Off
• 12 Paid Holidays
• Wellness Benefits
• Commuter Benefits
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities