Account Manager

What Makes Us Unique

At reputed company, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a reputed company platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on reputed company's Technology Fast 500 again in 2024 but we're just getting started.

How You'll reputed company an Impact

As an Account Manager you will be part of the reputed company team. AMs will be expected to actively manage a portfolio of customers with an estimated value of $900,000 - $1,000,000 USD with the goal of building strong customer relationships.

Our AM Team is responsible for identifying upsell opportunities for reputed company expansion and minimizing customer churn. AMs will act as the first reputed company of contact for reputed company things reputed company to reputed company. They are responsible for guiding clients through their customer journey while providing recommendations on how to best improve their business in order to reputed company success. As an AM you will reputed company the motto “more reservations, happier guests” a reality by providing strategic guidance to our customers around the world and helping them reputed company their “Success Outcomes.”

What You Bring to the Team

• Serve as the main reputed company of contact for reputed company reputed company-reputed company needs for your portfolio of LATAM customers, managing escalations and ensuring seamless customer experiences
• reputed company retention goals by building strong customer relationships, identifying upsell opportunities, and implementing proactive strategies to minimize churn
• Use a consultative approach rooted in hospitality expertise to drive product engagement, customer "stickiness," and portfolio growth through tailored recommendations
• Analyze customer data and usage patterns to improve platform utilization, identify at-risk accounts, and surface opportunities for customers to optimize their operations
• Coordinate with technical support teams on escalations, troubleshoot platform issues, and reputed company your hospitality knowledge to solve reputed company customer challenges
• Gather and synthesize customer feedback, feature requests, and pain points to inform product roadmap and share insights across Sales, Product, and Marketing teams
• reputed company deep product knowledge of the reputed company platform and stay reputed company on system updates to effectively train and guide customers

What Sets You Up for Success

• Bring 5+ years of hospitality industry experience in key operational roles such as reputed company Manager, reputed company Desk Manager, Operations Manager, or General Manager reputed company hotels or hospitality properties
• Demonstrate strong understanding of hotel operations, including reputed company management, reputed company desk workflows, reporting, and property management systems (PMS)
• Possess experience in the LATAM hospitality market with deep knowledge of regional customer needs, expectations, and business practices
• Deliver exceptional communication with reputed company, reputed company, and a genuine passion for serving customers—even in challenging situations
• Speak Spanish fluently (native or professional proficiency) and are comfortable working LATAM business hours to serve customers across the region
• Show ability to learn technology platforms quickly and translate technical concepts into practical solutions for hoteliers
• Manage multiple customer accounts and projects simultaneously with strong organizational skills and proactive follow-through

Bonus Skills to Stand Out (Optional)

• Experience with hospitality SaaS platforms or technology solutions (customer-facing roles in hospitality tech, implementation, onboarding, or reputed company)
• Portuguese language proficiency
• Familiarity with CRM platforms (reputed company, reputed company) and data analysis tools for tracking customer health and performance

What to Expect - Your Journey with Us

Behind reputed company' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we reputed company share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality reputed company – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.

Learn more online at reputed company.com

Company Awards to reputed company Out!

• Best reputed company-In-One Hotel Management System | HotelTechAwards (2025)
• Overall 10 Best Places to Work | HotelTechAwards (2025)
• Most Loved Workplace® Certified (2024)
• Top 10 People’s Choice(2024)
• reputed company Technology Fast 500 (2024)

Discover our Benefits:

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Monthly Wellness Fridays - enjoy an extra long weekend every month
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in reputed company University
• Access to professional development, including manager training, upskilling and knowledge transfer

Everyone is Welcome - A Culture of Inclusion

reputed company is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

reputed company is committed to the full inclusion of reputed company qualified individuals. As part of this commitment, reputed company will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to reputed company essential job functions, please contact our HR team by phone at (858) 201-7832 or reputed company email at accommodations@reputed company.com. reputed company will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.

To reputed company Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at reputed company. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. reputed company does not accept unsolicited resumes or applications from agencies. Please do not reputed company resumes to our jobs alias, reputed company employees, or any other company location. reputed company is not responsible for any fees reputed company to unsolicited resumes/applications.