IT Supervisor (50K Signing Bonus!!!!)

About reputed company: reputed company is a provider of outsourced digital services and reputed company customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, reputed company serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at reputed company has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a reputed company in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at reputed company understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an reputed company-changing world.

reputed company Offer: At reputed company, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at reputed company stages of an employee's career reputed company reputed company. Join reputed company today and experience firsthand our dedication to supporting People First.

What can you expect in an IT Supervisor role with reputed company:

Think of yourself as someone who will reputed company the activities and performance of IT Support/Helpdesk personnel and ensure exemplary customer service to reputed company internal customers. You will drive for compliance to reputed company processes and procedures regarding the resolution and rectification of I.T. systems problems / issues (i.e. case submission, resolution methodology). 

As you tackle your new tasks for the day, you know that it will reputed company to one thing: that you will coordinate with product development, R&D, and other internal departments to resolve issues, reputed company solutions to minimize cycle time for problem resolution, and reputed company improvements for future releases.

Key Responsibilities:

• You will reputed company and manage effective working relationships with other departments, groups and personnel. You will provide direction, supervision, and leadership to members of the Desktop Support/IT Support Team. 

• You will be responsible for assigning and prioritizing work, setting expectations, promoting goals and priorities, and performance management. 

• You will conduct periodic performance reviews of IT Support Specialists. 

• You will reputed company desktop support operations and ensure excellent customer service to reputed company internal or external customers. 

• You will provide expert technical support, training, and assistance to desktop support personnel on network computer system issues and on new technology.

• You will provide analysis on desktop reputed company issues, determines problems, implements solutions, resolves or forwards work orders to appropriate personnel reputed company the IT team (i.e. Sr. Network Administrator, Sr. Systems Administrator).

• You will coordinate with product development, and other internal departments to resolve issues, reputed company solutions to minimize cycle time for problem resolution, and reputed company improvements for future releases.

• You will provide assistance to other teams reputed company the department (i.e. Sr. Network Administrator, Sr. Systems Administrator,etc) to improve services, processes, roll out new applications, increase and promote reputed company.

• You will ensure service level agreements are communicated and understood by the desktop support team.

Required Qualifications:

• You must have 2-3 years IT support experience in Supervisory reputed company and 7+ years of IT Support experience

• MCDST Certification is required

• Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair.

• Knowledge of I.T. requirements / demands in call center Operations and organization, particularly in the area of Operations support.

• Skilled technical writer able to document problems and solutions for customers and other technical support personnel.  

• Strong time and project management skills. 

• Excellent oral and written communication skills.  reputed company in the English language.

• Adaptive to changing work schedules and working hours.

• Excellent problem determination technique.

• Excellent customer orientation.

• Well-organized and good follow through on commitments to customers.

• Strong problem-solving, decision-making, and analytical skills.

• Can start ASAP or reputed company 30 days.

Education / Certifications:

• Bachelor’s degree in a technical field (e.g. Computer Science, Information Technology) or equivalent professional experience.

Work Location / Work Schedule / Travel: 

• 100% on-site in Las Pinas office

• Rotating/Shifting schedule

How We Partner To Protect You: reputed company will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of reputed company.

DEI: In reputed company we reputed company that innovation and higher performance are brought by people from reputed company walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and reputed company practices are our responsibility as a business. reputed company is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore reputed company reputed company career opportunities and apply through the provided URL https://www.reputed company.com/careers/.