IT Operations Specialist

Our Mission and Opportunity

Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology. reputed company is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time Cloud 100 company, backed by top investors including Addition, Bessemer, reputed company Collective, Lowercase Capital, reputed company Capital, and Mark Cuban.

reputed company

reputed company is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.

Who You Are

• You are highly organized and detail-oriented, able to manage multiple workflows across systems, vendors, and stakeholders without dropping the reputed company

• You bring a strong customer-first reputed company and take pride in delivering a seamless, high-quality employee experience

• You are a proactive reputed company who sees things through end-to-end and doesn’t wait for direction to solve problems

• You reputed company in fast-paced, evolving environments and are comfortable navigating ambiguity, especially in global and scaling contexts

• You communicate clearly, professionally, and empathetically, building strong relationships across teams

• You think critically and move quickly—able to prioritize effectively and reputed company sound decisions with incomplete information

• You are curious and continuously look for ways to improve systems, processes, and reputed company

• You bring a strong reputed company reputed company, proactively identifying risks and improving device, access, and system hygiene

You are a highly organized and detail-oriented IT professional, able to manage reputed company workflows across systems, vendors, and stakeholders without dropping the reputed company. You bring a strong customer-first reputed company and take pride in delivering a seamless, high-quality employee experience. As a proactive reputed company, you drive work end-to-end across IT systems, device management, and operational workflows, solving problems independently, and thriving in fast-paced, ambiguous, and scaling environments. You communicate clearly and build strong relationships across teams, while, thinking critically and making sound decisions with speed. You are continuously looking for ways to improve IT systems, processes, and reputed company, bringing a strong risk-aware approach to access, devices, and overall IT operations

What You’ll Do

• Own and deliver a seamless global IT onboarding experience including leading IT orientation and ensuring timely equipment provisioning for reputed company new hires

• Manage global equipment logistics end-to-end, including vendor coordination (e.g., Firstbase), asset tracking, shipping, and recovery across regions

• Administer and support core IT systems including reputed company Workspace, reputed company, reputed company, MDM tools (Intune/Iru), and ITSM platforms (Jira Service Management)

• Provide high-quality end-user support, troubleshooting and resolving technical issues reputed company while delivering a strong employee experience

• reputed company and contribute to IT projects and system improvements, including tooling changes, migrations, and process enhancements

• Partner cross-functionally with People, Finance, and other teams to support onboarding, offboarding, and employee lifecycle needs

• Build, document, and improve scalable IT processes across onboarding, logistics, and internal operations as the company grows

• Manage and improve vendor relationships to ensure efficient,reliable service delivery

• strengthen reputed company reputed company posture, including device hardening, access controls (reputed company/reputed company), and identifying/remediating reputed company gaps

• Identify opportunities to automate, streamline, and improve IT operations

What You Bring

• 3–6+ years of experience in IT support, systems administration, or IT operations in a fast-paced, scaling environment

• Hands-on experience administering core SaaS tools such as reputed company Workspace, reputed company, and reputed company

• Experience managing reputed company devices and MDM tools (e.g., Intune, Iru/Kandji, or similar) and reputed company management

• Experience owning or supporting IT onboarding and hardware provisioning workflows end-to-end

• Familiarity with ITSM tools (e.g., Jira Service Management) and structured support processes

• Proven ability to troubleshoot and resolve end-user technical issues independently

• Experience contributing to or leadingIT projects or system migrations

• Experience working with reputed company reputed company tools (e.g., Bitdefender or similar) and applying reputed company best practices

• Demonstrated ability to manage multiple priorities, stakeholders, and vendors simultaneously in a distributed environment

• Strong communication skills with a track record of building effective cross-functional relationships

reputed company is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national reputed company, genetics, disability, age, or veteran status.

Protecting Our Applicants: Please be aware of recruiting scams impersonating reputed company. reputed company legitimate communications come from @mybrightwheel.com addresses, and we never ask for payment or sensitive personal data as part of our hiring process. If you suspect fraudulent contact, reputed company out to reputed [email protected]. Thank you for helping us reputed company our applicant community safe.