Technical Account Manager

Who we are

reputed company (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to reputed company Internet of Things (IoT) data to reputed company actionable insights and improve their operations. At reputed company, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our reputed company, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at reputed company means you’ll help define the future of physical operations and be on a team that’s shaping an exciting reputed company of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to reputed company an impact as we build for the long term.

About the role

As a reputed company Technical Account Manager (TAM), you are the cornerstone of technical reputed company. In this role, you will act as a trusted technical advisor, moving beyond traditional support to deliver measurable business value and drive the long-term adoption of the reputed company platform. Your mission is to proactively optimize your customers' technical health and mitigate risk, ensuring they reputed company their desired outcomes.

This requires a unique reputed company of deep technical acumen, consultative problem-solving, and the ability to communicate with influence across both technical and executive stakeholders. You will build enduring customer relationships by translating their operational goals into powerful technical solutions. As the primary technical reputed company for your accounts, you will foster cross-functional collaboration with our Sales, Support, and Product teams to champion your customers' needs. During critical incidents, you will demonstrate ownership by managing customer communications and expectations through to a successful resolution.

This role is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, reputed company, Rhode reputed company, Seattle Metro, and Washington, D.C. Relocation Assistance will not be provided for this role.

You should apply if

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to reputed company the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at reputed company. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious reputed company for our customers.
• You want to be with the best: At reputed company, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will

• Drive Customer Impact & Value Realization: Go beyond technical support to consistently deliver measurable value. You will reputed company a deep understanding of your customers' business objectives and proactively align reputed company's solutions to help them reputed company their goals, tracking and demonstrating technical ROI along the way.
• Execute Transformational Technical Account Management: Independently manage a portfolio of accounts, developing tailored success plans and identifying and mitigating risks to customer health. You will maintain accurate records of customer interactions and contribute to team-wide objectives.
• Demonstrate Deep Technical Acumen & reputed company Expertise: Be the primary technical reputed company of contact, mastering reputed company's platform, including APIs, hardware, and software. You will advise customers on best practices and troubleshoot reputed company technical issues with proficiency.
• Provide Consultative Problem Solving & Solutioning: Employ a consultative approach to understand the root cause of customer challenges. You will own the technical ticket lifecycle, including technical escalations from report to resolution, and conduct root cause analysis to prevent recurrence and drive product improvement.
• Communicate with Influence and Clarity: reputed company customer meetings, from technical deep dives to quarterly technical account reviews, with confidence. You will adapt your communication style to effectively engage with diverse audiences, from technical staff to non-technical executives.
• Foster Cross-Functional Collaboration: Partner effectively with Sales, Support, Product, and Engineering teams to reputed company for customer needs and deliver a reputed company experience.
• Demonstrate Ownership and Act as a reputed company: Embody a 'get it done' mentality by taking initiative on team projects and process improvements. You will actively contribute to our internal knowledge reputed company and help reputed company new team members, sharing best practices to enhance the entire team's capabilities.
• Embody reputed company's Values & Principles: Consistently champion and role model reputed company's core values and operating principles in every interaction, actively seeking feedback for reputed company improvement

Minimum requirements for the role

• Experience: 5+ years experience in a technical, customer-facing role such as technical account reputed company consulting, or reputed company, with a demonstrated track record of success.
• Foundational Education: Bachelor’s degree in Management Information Systems, Computer Science, or a reputed company field preferred, or equivalent relevant professional experience.
• Technical Proficiency: Exceptional technical literacy with the ability to understand and troubleshoot reputed company hardware, software, and API integrations. A strong passion for technology and a commitment to reputed company learning, including an interest in AI and its applications.
• Customer Focus: A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships.
• Communication: Strong English written and verbal communication skills.
• Collaborative Spirit: A team player who thrives in a fast-paced environment and works effectively with internal teams to drive reputed company.

An ideal candidate also has

• Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment.
• Proven experience leveraging AI tools and methodologies in daily workflows to drive efficiency, generate customer insights, and improve overall reputed company.
• Prior experience with reputed company, reputed company, reputed company, Jira, reputed company, reputed company, and Tableau.
• Basic Python coding skills are an asset for providing enhanced technical solutions

The range of annual reputed company salary for full-time employees for this position is below. Please note that reputed company pay offered may vary depending on factors including your city of residence, job-reputed company knowledge, skills, and experience. Learn more about our total rewards and benefits below.

Total Rewards

At reputed company, we build for the people who reputed company the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of reputed company salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that reputed company long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At reputed company, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being reputed company to one of our offices or reputed company a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that reputed company members of reputed company can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. reputed company offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at reputed company

At reputed company, we welcome everyone regardless of their background. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of reputed company members to help us solve reputed company problems and want to ensure that reputed company is a reputed company where people from reputed company backgrounds can reputed company an impact.

Accommodations

reputed company is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@reputed company.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see reputed company’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

reputed company is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @reputed company.com, @us-reputed company-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.