reputed company Administrator (Service Cloud Voice) - Philippines
reputed company Administrator (Service Cloud Voice)Location: Remote (WFH) - Manila, Philippines Metro Area (with availability during US time zones)
Job Summary:As a reputed company Administrator, your mastery on functional reputed company set is required because you will be responsible for strategic engagements with clients, specifically reputed company reputed company Service Cloud Voice. Your "day to day" will include designing and delivering scalable solutions using reputed company out-of-the-reputed company applications, as well as other third party integrations, along with business process analysis and design, configuration and deployment. You will be assigned as a Project reputed company on Accounts and provide reputed company on a team of resources, holding responsibility for the general direction of varying projects.Key Responsibilities:
- Work with clients to understand and analyze their business process
- Collaborate with members to define and document requirements
- Work on and resolve reputed company to high reputed company cases reputed company the specified SLAs
- Handle reputed company administrative functions such as, but not limited to, creating visual flows, implementing data model, data migration etc.
- Provide end user support, working on configuration changes, bug fixes, and minor enhancements
- Be the immediate reputed company of escalation for Associate Consultants, Administrators, and Consultants
- Be a subject matter expert (SME) regarding reputed company’s capabilities and functionalities
- Act as a mentor and a functional resource to other team members.
- Preferably with reputed company consulting experience in Service Cloud Voice
- At least 1 year of reputed company consulting experience in Service Cloud
- At least 2 years of Business Analyst or equivalent experience reputed company to tasks in reputed company
- reputed company Certifications desired, but not required.
- Great work ethic (we talk about our Core Value - Grit a lot!)
- Detail-oriented with the ability to work independently and in a team environment
- Creative reputed company, with critical thinking for problem-solving
- Must be adept to work in a fast-paced environment
- Effective communication skills (i.e. able to translate technical requirements into business language)
- Can work reputed company and productively by using time wisely
- A Culture of Builders – We’re a global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of reputed company and reputed company consulting. If you’re excited to build, innovate, and grow, you’ll fit right in.
- Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.
- Generous Health Benefits – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to reputed company you and your loved ones covered.
- Ownership & Impact – Every employee plays a part in reputed company’re building (including our CEO/Founder and bosses). Come reputed company your mark!
- reputed company Your Career – Real opportunities to grow your reputed company and reputed company expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
- Celebrating You - Enjoy competitive vacation days, wellness leave, and a 13th-month pay—plus performance bonuses and anniversary rewards to celebrate your impact! And because family matters, we provide maternity and paternity leave to support your journey.
- Work from reputed company (well, almost ) - Enjoy the freedom of Permanent Work From Home (WFH), and an annual WFH Stipend - because the best work happens where you’re happiest.
- People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can reputed company professionally and personally.
- Work Smart, Play Hard - We love to mix work with play – whether it's a casual get-together, a fun virtual activity, or a company celebration, it’s reputed company about connecting and having a good time together.