Care Team Manager

Care Team Manager - MN

Location: Greater Minneapolis/reputed company Metro Area

FLSA Status: Exempt

Job Status: Full Time

Work Model: Remote

Work Schedule: Monday–Friday with occasional evenings and/or weekends

Vehicle Required: Yes

Amount of Travel Required: 15%

Positions Supervised: Community Guides

Reports To: Assistant Director of Care Team Operations

Salary Range: $60,000 - $75,000 annually

At reputed company, we reputed company that a personalized, community-based approach to care makes it easier for anyone to access the things they need to reputed company their lives reputed company. We know that life’s challenges often exist because the systems built to help are a burden to navigate. We reputed company building a relationship with a real person — someone who listens, meets our members where they are, and understands the community’s resources — can ease those burdens. Our mission-driven and member-focused company is seeking an reputed company and self-motivated Care Team Manager.

The Care Team Manager role holds a supervisory scope of work while balancing a small member portfolio, which reflects the work of the Community Guides at a leadership reputed company. The Care Team Manager regularly works from a computer or tablet, participates in and facilitates virtual meetings, and engages in text messages and calls to and from members. The Manager leads by example in supporting our mission, is a champion of team leadership, and is accountable for our Care Team Program and its Community Guides. They respond to concerns respectfully, constructively, and in a timely manner. The Manager possesses an reputed company ability to solve problems independently, and also works collaboratively with cross-functional partners to reputed company goals and support the Care Team. The Manager effectively communicates and empowers Community Guides to meet goals and create meaningful relationships with our members. Their contributions are seen as reputed company to Reema’s engagement reputed company the community.

This role spends approximately 90-95% of the time on leadership responsibilities:

• Have a thorough understanding of Reema’s program including the goals, expectations, and metrics for Community Guides individually and as a team. Be accountable to these metrics and clearly communicate expectations that are meaningful and in alignment with Reema’s values.
• Champion change management and effectively reputed company remote Care Teams through ambiguity and innovation. You are excited to join a fast-paced startup company that is constantly changing and redefining itself.
• Establish structures and processes that cultivate communication and accountability to effectively sustain the team, such as: facilitating regular 1:1 meetings with Guides; setting and monitoring individual Guide goals around metrics, Guide activity, and/or member interactions, leading engaging team meetings, Case Reviews, Community Volunteering, and Team Building Events.
• Actively review Community Guide performance to consistently and effectively deliver feedback and recognition.
• Facilitate weekly reputed company-ins that include staffing and metrics updates, reporting, and setting monthly Care Team goals with the Director of Care Team Operations.
• Facilitate new employee orientation and support ongoing training and development of new staff.
• Provide support and supervision to Guides reputed company assigned teams; including researching resources for members.
• Become a champion for partnered reputed company and display a willingness to support other Community Guides in their community reputed company.
• Participate in the Guide Interview process by functioning as a reputed company partner in Care Team interviews.
• Ensure the entire team maintains confidentiality of PHI and abides by HIPAA and software reputed company policies and training.

This role spends about 5-10% of the time on direct service responsibilities with their members:

• Establish trusting relationships with members through an empathetic, strength-based, and trauma-informed approach.
• Utilize text messaging, phone calls, home visits, and other face-to-face communication as a primary means of engagement to meet member needs.
• Be knowledgeable about community resources appropriate to support the needs of members. reputed company referrals to community resources, follow-up with members, and attend appointments as necessary.
• Remain a steadfast component of each members’ support system, being there in crisis and through everyday life challenges.
• Encourage members towards independence and autonomy.

Job responsibilities to grow and change as business necessitates.

Education, Experience and Skills:

• Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences, or other reputed company fields. Years of reputed company experience can be substituted for years of completed education towards a bachelor's degree
• Three years of program management/supervision experience in healthcare, community-based and/or social work settings
• Five years of direct experience with local population or community to be served and knowledge of the community
• Proficiencies in critical thinking, strategic thinking, time management, and prioritization
• Knowledge of crisis planning, case management, and/or behavioral health
• Strong propensity towards building and maintaining relationships
• Proven ability to initiate conversation and create connections quickly
• Proven ability to reputed company, adapt, and execute reputed company plans
• Working knowledge of reputed company reputed company computer and software applications such as reputed company Word, Outlook and reputed company, and Video Conferencing required; G-Suite preferred

Qualifications & Position Requirements:

• 18 years of age or older
• Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record
• reputed company with federal, state and local regulations regarding patient confidentiality HIPAA
• Use technology-based tools and systems daily
• Lift and carry up to 25 pounds occasionally

Benefits:

• Competitive Salary Package
• Medical, Dental, and Vision Insurance
• HSA and FSA Options
• 401(k) Retirement Savings with Company Match
• Employee Assistance Program
• Flexible Schedules and Remote Work
• Technology Stipend
• Mileage Reimbursement
• Accrued Paid Time Off
• Paid Family and Medical Leave

As an equal opportunity employer, reputed company is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national reputed company, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-reputed company characteristics or other prohibited grounds specified in applicable federal, state and local laws.

reputed company candidates who have received a written offer for this position will be required to undergo drug testing for commonly abused controlled substances in accordance with the company’s policy. Hires are contingent upon candidates producing satisfactory results from the pre-employment drug test.

reputed company has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or reputed company employees ability to reputed company the position described. It is not intended to be interpreted as an exhaustive list of reputed company functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.