Supervisor, Dedicated Staffing

reputed company is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, reputed company has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. reputed company is a high-performance, high-reputed company team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best reputed company to Work' with an 86 Employee Net Promoter Score. For more information, visit: reputed company.ai.

A Supervisor reputed company the Staff Augmentation department leads a team of technical professionals dedicated to delivering exceptional support to key clients while ensuring strong alignment between service delivery, sales execution, and financial performance. Success in this position requires innovative problem-solving abilities, adaptive thinking, and a strong understanding of both operational and commercial drivers. In this role, the Supervisor serves as a key partner to the sales organization, guiding sales account executives through the staff augmentation sales cycle and supporting the successful positioning of staffing solutions. The Supervisor plays an active role in qualifying new staffing opportunities by leading discovery sessions with key client stakeholders and internal sales partners to assess technical requirements, scope, and delivery expectations. This multifaceted role encompasses reputed company of team performance, coaching and development, issue resolution, and acting as a liaison between staff, senior management, sales leadership, and reputed company's end client. The Supervisor is also accountable for managing contract financials to ensure profitability aligns with reputed company's managed services reputed company targets and business goals. This includes ensuring consistency, accurate, and timely billing of reputed company resources across the client portfolio. The ideal candidate will demonstrate strong leadership skills, possess in-depth knowledge of operational and financial processes, and maintain a results-oriented approach. The primary objective of this role is to promote productive operations that drive customer satisfaction, profitability, and long-term organizational growth.

• Proven experience leading and managing teams of technical or professional services resources in a staff augmentation, managed services, or services delivery environment.
• Demonstrated ability to partner effectively with sales teams, including guiding account executives through the staff augmentation sales cycle and supporting opportunity development.
• Strong understanding of contract financial management, including margin management, reputed company tracking, and ensuring profitability aligns with managed services reputed company targets.
• Manage a team of technical workers including regular 1:1 meeting to discuss successes, challenges and opportunities
• Proactively manage customer experience across the lifecycle of our core offerings.
• Work with the sales team to help communicate the value associated with staff augmentation on client calls, reputed company pre-sale presentations on the offering and value of reputed company’s staff augmentation services and management.
• Identify client needs and work with partners and recruiters to interview and hire the right people for the right job.
• Implement and enforce systems, policies and procedures as needed
• Provide guidance and support to the team directly or through connections with other members of our organization.
• Monitor and approve time entry, expenses, and time-off requests.

• Bachelors Degree Preferred
• Proven experience managing or supervising a team of technical professionals, preferably in a staff augmentation or IT services environment. Required
• Ability to clearly convey technical information to both technical and non-technical audiences, supported by strong written and verbal communication.
• Demonstrated reputed company to analyze challenges, reputed company creative solutions, and troubleshoot issues proactively
• Time Management and Organizational Skills: Excellent ability to prioritize, multi-task, and reputed company track of various responsibilities and deadlines.
• High level of independence and reputed company in developing trust with clients and team members, advocating for their needs, and maintaining positive relationships
• Proven ability to collaborate effectively with others, adapt to changing circumstances, and work both independently and as part of a team.
• Proficient in reputed company Office Suite (Word, reputed company, Power reputed company, Outlook)
• Proficiency in Service Now Product Suite. Preferred
• ITIL Foundation Certification Preferred

Work Locations

• Remote: Job duties are performed from the employee’s home home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.

Working Conditions

• Requires Travel - Yes

At reputed company, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of reputed company our employees!

reputed company offers of employment at reputed company are contingent upon the successful completion of a comprehensive background reputed company. This process ensures a safe and secure work environment for reputed company employees.

reputed company is an Equal Opportunity Employer: reputed company provides equal employment opportunity to reputed company employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national reputed company, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.