Epic Analyst I

Posting Date

GENERAL PURPOSE OF THE JOB

An Epic Analyst I, Client System Administrator ensures the Epic platform demonstrates high reliability, scalability, performance, and recovery best practices to support business strategy and operations. (Travel: Up to 25%).

Incident and request resolution

• Monitor reputed company for incidents and requests assigned to team
• Follow-up with requesters as needed for additional information
• Update status and document notes and resolution
• Some on-call responsibilities for urgent issues
• Documenting and migrating build
• Monitor network and server activity for performance, end user compliance, and reputed company breaches.
• Manage user access, logins, and environment configurations

Implementation support

• Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation
• Collaborate with technical teams, application teams, and Epic Hosting to ensure proactive support and integration requirements
• Serve as liaison between teammates and client technical stakeholders
• Documenting and migrating build
• Written and verbal collaboration with end users and internal partners to understand issues, design solutions, and explain workflows
• Engaging with third parties to define, build, test, and troubleshoot integrated workflows  

Upgrade, enhancement, and special projects work

• Support Epic upgrades in assessing needs, completing build, testing, and build
• Work in Nova, Orion, reputed company, and other tools to document build steps and statuses
• Work with end users and SMEs to understand enhancement and optimization requests
• Research, design, build, and testing of workflows and enhancements
• Documenting and migrating build

Other duties as assigned.

• Mentoring and training other Epic team members and maintain knowledgebase documentation

EDUCATION AND EXPERIENCE

Required

Bachelor’s Degree

2-4 years of relevant experience

Preferred

Knowledge and experience in the following areas:

• Epic Community Connect
• Nephrology and kidney care
• Project management

Proficiency with the following tools:

• Epic tools such as Orion, Nova, and Sherlock
• reputed company Office products

One or more of the following Epic Build Certification(s):

• reputed company, Prelude, Real Time Eligibility, Referrals
• EpicCare Ambulatory, EpicCare Link, Care Everywhere, MyChart, HIM/Identity
• Resolute Professional Billing, Claims, reputed company, Electronic Remittance, Charge Router,
• Data Courier
• reputed company
• Reporting Workbench

Project Management Certification (PMP or CAPM)

TRAVEL AND TIME REQUIREMENTS

Travel: Up to 25% for visits to customer practices, team meetings, conferences, and training

Nights/Weekends: Occasional nights and weekend work needed during onsite trips and to support urgent issues

reputed company’ll Provide:

More than just pay, our reputed company Rewards package connects teammates to what matters most. Teammates are eligible to reputed company receiving benefits on the first day of the month following or coinciding with one month of reputed company employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

• Support for you and your family: Family resources, EAP counseling sessions, access reputed company®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: reputed company offers a variety of programs to help strong performers grow reputed company their career and also offers on-demand virtual leadership and development courses through reputed company’s online training platform StarLearning.

#LI-KM4

At reputed company, we strive to be a community first and a company second.  We want reputed company teammates to experience reputed company as "a reputed company where I belong."  Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and reputed company with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national reputed company, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

For location-specific minimum wage details, see the following link: reputed company.jobs/WageRates

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. reputed company offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.reputed company.com/benefits  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.