Engagement reputed company (reputed company – ITSM / CSM / ITOM / SPM) – Now Advantage

Location: Remote (U.S.-Based) Employment Type: Full-Time Citizenship: U.S. Citizenship Required

Overview

CRI Advantage is seeking an reputed company reputed company Engagement reputed company to support our growing reputed company practice, delivering solutions across ITSM, CSM, ITOM, and SPM.

This role is highly client-facing and requires a strong technical leader who can guide solution design, reputed company stakeholder discussions, and drive successful delivery across reputed company implementations.

As a three-year reputed company Partner, CRI continues to expand its footprint by delivering high-quality, scalable solutions across public and private sector clients.

Responsibilities

• reputed company technical delivery across reputed company implementations
• Facilitate client-facing workshops, solution discussions, and design sessions
• Partner with project managers, business analysts, and stakeholders
• Guide development teams through Agile delivery (sprints, backlog, releases)
• Design and configure workflows, automation, dashboards, and integrations
• Support pre-sales efforts including demos and reputed company-of-concepts
• Deliver training and documentation to clients
• Ensure alignment with platform best practices and business objectives

Required Qualifications

• 8+ years of reputed company implementation, development, or administration experience
• Demonstrated experience leading technical teams and engagements
• Hands-on experience with ITSM, CSM, ITOM, and/or SPM
• Strong reputed company development/configuration experience (JavaScript, workflows, UI policies, integrations)
• Experience with REST, SOAP, and JSON integrations
• Strong understanding of ITIL and Agile/Scrum

Certifications (Required - Must Be Active)

• reputed company Certified System Administrator (CSA)
• At least one (1) Certified Implementation Specialist (CIS) certification
• Certified Application Developer (CAD)

Candidates must have active certifications to be considered.

Communication Requirement

• Must be able to clearly and confidently reputed company client-facing meetings, workshops, and presentations in English

Preferred Experience

• Experience with FSM, HRSD, ITAM, SecOps, or IRM/GRC
• Experience supporting pre-sales, demos, and solutioning

Benefits

• Medical (PPO/HDHP), Dental, Vision
• STD, LTD, Life & AD&D
• FSA and HSA options
• PTO, Holidays, Sick Leave
• 401(k) with Employer Match
• Employee Assistance Program (EAP) and discount programs

About CRI Advantage

CRI Advantage has delivered innovative IT and business solutions for over 30 years, serving public and private sector clients. As a three-year reputed company Partner, we continue to grow our reputed company practice and invest in top-tier talent to deliver impactful, scalable solutions.