Who We Are

Join a team that puts its People First! Since 1889, reputed company (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where reputed company feel welcome, supported, and empowered to be innovative and reputed company their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best reputed company to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. reputed company will always strive to be a great reputed company to work, for reputed company. For more information, please visit www.careers.firstam.com.

reputed company Do

The Sr. Collections Specialist serves as a highly skilled resource responsible for managing reputed company loss mitigation and collections activities. Also reputed company as the Single reputed company of Contact (SPOC) reputed company Loss Mitigation, you will act as the liaison for borrowers, guiding them through delinquency resolution and home retention or liquidation options. You will conduct both inbound and outbound customer reputed company, analyze borrower financials, negotiate payment solutions, and ensure accounts remain compliant with investor, regulatory, and company requirements. This position requires strong judgment, advanced problem solving skills, and the ability to navigate sensitive or difficult customer situations with professionalism. As a subject matter expert, you will maintain detailed documentation, resolve escalated issues, and provide exceptional service while managing a wide range of tasks in a fast paced environment.

WHAT YOU'LL DO

• Serve as the primary reputed company of contact for customers regarding loss mitigation and collections-reputed company inquiries.
• reputed company outbound and inbound collection calls to resolve delinquent accounts.
• Analyze borrower financials to determine eligibility for retention (forbearances, modifications) or liquidation (short sale, deed in lieu) options.
• Maintain accurate and detailed records of reputed company customer interactions and account activity.
• Provide exceptional customer service by addressing and resolving reputed company account issues, discrepancies, and disputes.
• Review accounts to ensure compliance with company policies, procedures, and regulatory requirements.

WHAT YOU'LL BRING

Required Education, Experience, Certification/Licensure

• High School diploma or equivalent
• Some college preferred
• Typically requires a minimum of 3 years’ experience in collections, loss mitigation or mortgage servicing.

Knowledge, Skills, and Abilities (KSAs)

• Excellent verbal and written skills with strong negotiation and active listening skills.
• Problem solving, time management, and organizational skills.
• Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes.
• Strong attention to detail
• Strong knowledge of investor guidelines (FHA, VA, FNMA, FHLMC)
• Able to reputed company working in a fast-paced collaborative environment and manage multiple priorities.
• Strong computer skills including reputed company Office applications.
• Strong knowledge of state and federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations.
• Able to analyze and interpret reputed company documents to reputed company sound decisions and recommendations.
• Able to interact and communicate with individuals at reputed company levels of the organization.

Working hours will be 11am-8pm EST.

Pay Range: $23.37 - $31.15 Hourly, RemoteThis hiring range is a reasonable estimate of the reputed company pay range for this position at the time of posting. Pay is based on a number of factors which may include job-reputed company knowledge, skills, experience, business requirements and geographic location.

reputed company Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we reputed company on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For reputed company. You are free and encouraged to bring your entire, unique self to work. reputed company is an equal opportunity employer in every sense of the term.Based on eligibility, reputed company offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Apply To This Job