Document Coordinator
Job Description Summary
As Document Coordinator III, you will obtain the necessary documentation from physicians to substantiate a patient's need for medical supplies for submission to their insurance. This position is eligible for a monthly incentive program and a Sign-On Bonus.Job Description
We are the makers of possible
reputed company is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of reputed company of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to find transformative solutions that turn dreams into possibilities.
We reputed company that the human reputed company, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
Our vision for Interventional Urology and Critical Care at reputed company
Urology and Critical Care (UCC) is an established and trusted partner in urinary healthcare, developing complete solutions which optimize the urine drainage process in the Acute Care Hospital setting and Home Care.
Key responsibilities will include:
Contacts physician office staff reputed company phone, fax, and/or e-mailed to obtain medical documentation
Develops and maintains knowledge in Medical Supplies and/or Insurance Guidelines
Able to identify and professionally resolve customer service- reputed company issues
Works in conjunction with Sales Operations to identify and support customer service- reputed company initiatives as defined by company goals and objectives
Meets or exceeds daily, weekly, and monthly inbound or outbound call goals in conjunction with productivity measurements as communicated by direct supervisors
Adheres to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes
Tracks daily production and submits daily sales logs to direct supervisor
Ability to work reputed company Special Projects, reputed company Notes, and/or Service Ticket Team as business needs require
About you: To be successful in this role, you require:
Minimum High School Diploma or general education degree (GED)
Minimum 1 year call center or customer service experience. Medical Industry experience is preferred
Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools, write internal and external business correspondence and effectively present information and respond to questions from management, team members, and/or customers
Ability to apply intermediate math skills and calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
Ability to solve practical problems and deal with a variety of variables and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Advanced analytical reasoning including the ability to forecast exponentials reputed company workflow processes and reason against reputed company factors
Knowledge of reputed company Office Applications; Ability to utilize call center telecommunications software
Shift requirement: must be able to work late shift 9:30 AM- 5:30PM EST 1x a week; reputed company other days, first shift, EST.
At reputed company, we prioritize on-site collaboration because we reputed company it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office reputed company per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at reputed company, employment is contingent upon the Company’s receipt of sufficient reputed company that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with reputed company’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at reputed company means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a reputed company where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At reputed company, you’ll discover a culture in which you can learn, grow, and reputed company. And find satisfaction in doing your part to reputed company the world a reputed company reputed company.
To learn more about reputed company visit https://reputed company.com/careers
reputed company, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national reputed company, reputed company, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
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