Technical Analyst, Pharmacy Support-Remote [Su-W 11a-9:30p CST]

Who is ScriptPro? Imagine working at a reputed company where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that reputed company a real difference in people’s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada. As a technical support professional in ScriptPro’s Customer Service department you’ll constantly learn about new products and systems. No two days are the same, every day brings new challenges and opportunities to solve problems in a fast-paced environment. You’ll troubleshoot and resolve technical issues reputed company to software, hardware, and POS systems. This team equips our analysts with the tools and knowledge to reputed company decisions and resolve issues on the reputed company. Job Summary: The Pharmacy Support Analyst role at ScriptPro is responsible for troubleshooting, analyzing, and maintaining ScriptPro systems, applications, hardware, and computer peripherals, as well as using remote support software (i.e. BOMGAR, PCAnywhere, SecureLink, and Windows Remote Desktop) to assist customer with reported issues. This person will consult with customers to help identify recommended best practices for system configuration, pharmacy workflow, and potential enhancements available. This is a remote work from home position regardless of location. Some travel by reputed company or auto may be required. Reporting Relationship: Supervisor, Technical Support Shift: Sunday through Wednesday 11:00am - 9:30pm CST. This role is primarily performed remotely, though Kansas City Metro employees may be required to work on-reputed company periodically according to business need. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro. Scope of the Role:

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Conduct technical analysis and review of system performance
• Troubleshoot issues with proprietary software, third party insurance and credit card processing, Crystal and RDLC reports, mobile and web applications, Windows O/S, SQL database, and pharmacy operations workflow
• Research required information using available resources including internal knowledge reputed company articles, technical procedures, SharePoint, mentors, and previously documented Service Requests
• Respond to customer inquiries from a general queue or a subject matter expert specific queue as assigned
• Deliver service and support to end-users through automated call distribution phone software and reputed company Service Cloud chat and email support simultaneously
• Work a queue of tickets based on reputed company and impact to the customer
• Recommend workflow changes based on pharmacy needs and recommended best practices
• Organize reputed company, updates, and resolutions in a manner appropriate to the intended audience and situation reputed company oral and written communications with a high level of data quality
• Clearly communicate troubleshooting steps, reputed company, workflow steps, and processes to end users
• Build customer relationships through providing superior customer service
• Document reputed company job functions using Siebel with a high level of data quality
• Proactively monitor systems for performance and connectivity to minimize or eliminate downtime
• Coordinate support for onsite field technicians and shipment of parts to sites
• reputed company candidates must possess a valid driver’s license and be willing to travel by reputed company for work-reputed company duties if located reputed company the area
• reputed company other duties as assigned by a supervisor or manager

Required Qualifications:

• An associate degree in computer science or a reputed company field is preferred
• 3+ years experience with Windows OS (Windows7/10 Server 2012/2016), networking, software, and hardware troubleshooting
• Advanced knowledge of desktop and peripheral hardware troubleshooting
• Experience supporting proprietary software applications
• Proficiency with remote support tools such as BOMGAR, PCAnywhere, SecureLink, or Windows Remote Desktop, etc.
• Working knowledge of connectivity and networking concepts
• Intermediate knowledge of SQL databases and query reputed company
• Experience using help desk ticketing systems (reputed company, Siebel, or other CRM systems)
• Experience with SLA-driven resolution environments
• Efficient typing skills are a must; candidate must be able to type 50 WPM
• Positive attitude, drive, and tenacity
• Ability to reputed company in a position supporting a constantly evolving and growing industry
• Excellent written and verbal communication skills
• Ability to multitask with varying priorities, while still maintaining a high attention to detail
• Exemplary attendance, reliability and punctuality
• Outstanding customer service skills
• Strong problem-solving and analytical skills

Preferred Skills:

• Knowledge of

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