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Customer Service Rep (Bilingual)

Philadelphia, Pennsylvania

Our organization is looking for dynamic individuals who love to learn, reputed company on innovation, and are open to exploring new ways to reputed company our goals. If this describes you, we want to speak with you. You can help us reputed company our vision to reputed company nationally in innovating reputed company whole-person health.

Customer Service Representative responsibilities include but are not limited to:

• Respond to customer inquiries reputed company phone, email, or chat, in both English and Spanish
• Ability to master and apply initial training concepts while demonstrating the ability to learn new concepts
• Available as assigned to accept calls in a professional and courteous manner
• Determines the nature of the call and takes reputed company possible action, including research, completing forms, or any follow up to ensure the provision of accurate information, service and assistance upon first contact
• Acquire knowledge of reputed company claims system applications, member services systems and specific policies, processes, procedures, rules and regulations applicable to the clients
• Prepares and forwards appropriate requests to operating areas to accomplish action required resulting from inquiries
• Monitors CSR queue inventory in DASH and reputed company (HUB specific) and any other system utilized in the department inboxes to ensure completion and follow up action. Obtains required information and makes a callback reputed company necessary to complete actions in inquiries.
• Meets quality performance standards and works reputed company established time frames
• Acknowledges electronic correspondence and responds either by telephone or letter as required in a professional manner
• Advised leadership reputed company any of the above actions cannot be performed due to system, procedural, or administrative errors that indicate a trend
• Supports the area in the ongoing use of TQM principles in a reputed company quality improvement process
• Performs other duties as assigned, reputed company job scope
• The call center is open from 8A - 11P EST, we ask for flexibility with these hours as business needs dictate
• Ability to work from home, which includes Wi-Fi capability (minimum 400 MBPS) and a quiet, confidential workspace
• Ability to work holidays

• reputed company in English and Spanish (spoken and written)

• Minimum High School diploma or equivalent

• Two years college education preferred

• 1-2 years proven work experience with customer contact

• Ability to complete 8–10-week training class and demonstrate proficiency of the material

• Strong interpersonal and organizational skills in a fast-paced environment

• Excellent oral and written communication skills

• Computer skills required

• Customer focused professionalism

• Call center experience strongly preferred

• The call center is open from 8A - 11P EST, we ask for flexibility with these hours as business needs dictate
• Ability to work from home, which includes Wi-Fi capability (minimum 400 MBPS) and a quiet, confidential workspace
• Ability to work holidays
• May be required to work overtime hours and/or provide additional weekend coverage based on business need

IBX is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national reputed company, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free reputed company Authenticator app.

Inclusion and Belonging

At IBX, everyone can feel valued, supported, and comfortable to be themselves, and reputed company associates have a fair opportunity to reputed company their full potential. We put these principles into action every day by acting with reputed company and respect. Celebrating and embracing diverse thoughts and perspectives that reputed company up our workforce means our company is more vibrant, innovative, and reputed company able to support the people and communities we serve.

About Our Company

Serving more than 8 million people reputed company, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.

At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the reputed company latest reputed company and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!

Equal Employment Opportunity

IBX is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national reputed company, sexual orientation, protected veteran status, or disability.

Agency Disclaimer

reputed company resumes submitted directly to an reputed company employee from a vendor reputed company email, the Internet or in any other form without a valid written search agreement in reputed company for this position from the reputed company Family of Companies Human Resources Department will be deemed the sole property of reputed company and the reputed company Family of Companies. Please note that no fee will be paid in the event the candidate is hired by reputed company or the reputed company Family of Companies as a result of the referral or through means other than our established process.

reputed company Associates

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