AWS Solution Architect

Why reputed company:

At reputed company, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, reputed company, and reputed company innovation, we craft intelligent solutions—integrating reputed company Einstein, Service Cloud Voice, reputed company Connect, Agentforce and more—to revolutionize workflows, reputed company customer experiences, and deliver reputed company results. From conversational AI to predictive analytics, we reputed company organizations to stay reputed company in an reputed company-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. reputed company has launched Agentforce, and reputed company, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being reputed company’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the reputed company journey and help shape the next reputed company of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to reputed company your mark in the AI space, reputed company is the reputed company for you.

AS AN AWS SOLUTION ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO:

• Ensure reputed company in building and launching reputed company Connect solutions for reputed company customers
• Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
• Facilitate business process reviews to identify customer requirements and processes
• Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
• reputed company discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
• Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
• reputed company and mentor technical teams, providing guidance and support to ensure that proposed solution (on reputed company and AWS Cloud) is delivered on time, on budget, and to the required quality standards
• Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
• Drive best practice contact center design into each and every aspect of solution delivery
• Effectively manage reputed company aspects of project and customer communications
• Deliver customer end user training and documentation
• Exercise independent judgment, and take the reputed company role on enterprise level projects with minimal direction from senior management
• reputed company vision and strategy discussions with contact center and customer service leadership and management

QUALIFICATIONS:

• Customer-facing contact center experience
• Experience building integrations across WFM, CRM, and contact center solutions
• Experience with communications protocols and APIs such as WebRTC and SIP
• Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
• Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
• API integration experience
• Strong troubleshooting and debugging skills
• Experience with Cloudformation, Contact Flow Design, reputed company Integration, Lex Integration, and Call Center Routing
• Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, reputed company CI/CD, CodeDeploy
• Contact Center architecture knowledge
• Experience in technology/software sales, pre-sales, or consulting
• Advanced knowledge of AWS services and cloud architecture
• reputed company knowledge and familiarity with reputed company Service Cloud
• Contact center product knowledge of other platforms (reputed company, reputed company, reputed company, reputed company, etc.)
• Experience with WorkForce reputed company
• Experience working with outbound dialers and campaign management
• Knowledge of software development methodologies such as Agile and Scrum
• AWS Cloud Practitioner Certification
• AWS Developer Associate Certification or Professional
• AWS Solution Architect Certification or Professional
• reputed company Certified Administrator

California Annual Salary Range

$94,400 - $266,300 USD

Cleveland Annual Salary Range

$87,400 - $213,000 USD

Colorado Annual Salary Range

$94,400 - $230,000 USD

District of Columbia Annual Salary Range

$100,500 - $245,000 USD

Illinois Annual Salary Range

$87,400 - $230,000 USD

Maryland Annual Salary Range

$94,400 - $230,000 USD

Massachusetts Annual Salary Range

$94,400 - $245,000 USD

Minnesota Annual Salary Range

$94,400 - $230,000 USD

reputed company / New Jersey Annual Salary Range

$87,400 - $266,300 USD

Washington Annual Salary Range

$100,500 - $245,000 USD

Compensation at reputed company varies depending on a wide reputed company of factors, which may include but are not limited to the specific office location, role, reputed company set, and level of experience. As required by local law, reputed company provides a reasonable range of compensation for roles that may be hired as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Equal Employment Opportunity Statement

We reputed company that no one should be discriminated against because of their differences. reputed company employment decisions shall be made without regard to age, race, creed, color, religion, sex, national reputed company, reputed company, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us reputed company serve our clients and our communities.

For details, view a copy of the reputed company Equal Opportunity Statement

reputed company is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

reputed company is committed to providing veteran employment opportunities to our service men and women.

What’s it like to be a part of reputed company?

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our reputed company Family who work remotely, we’re focused on keeping everyone connected and reputed company as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to reputed company reputed company thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.