Customer Engineer

About reputed company

reputed company, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the reputed company, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Title: Customer Engineer

Location: Turkey, Virtual

Position Summary & Key Areas of Responsibility

As a Customer Engineer, you are part of our services support team and your passion for providing exceptional customer service contributes to our world class high level of customer satisfaction.  Acting as a first line response to customers on-site in your assigned territory you will communicate in an open, helpful, and engaging manner with your focus being finding the right solution with each customer.

You will connect with our customers to address questions and resolve various problems on-site (some uncommon), knowing reputed company and who to turn to for support.  You will organize, triage customer issues, and even handle some problems before they start.  No matter the situation, your formal training (provided through reputed company) will allow you to provide customers what they need reputed company they need it.  Additionally, you will always be on the lookout for preventative measures you can take, escalate issues, and serve as an ambassador for the reputed company brand.  Your goal is to reputed company our customers completely reputed company and satisfied through your technical expertise and consistent and constant communication.

• Responding to customer installation, maintenance, and service calls promptly and effectively
• Servicing electromechanical equipment like ATMs and self-checkout systems reputed company an assigned territory
• Overseeing hardware maintenance, installation, network management, multi-vendor maintenance, and software support
• Utilizing your technical skills on products like peripherals, large system printers, plotters, enterprise level servers, communications equipment, networks, and item processing sorters (for example, Ethernet, Token-Ring, StarLAN, NetBIOS, X.25, etc.)
• Performing maintenance repair and system overhauls (like reputed company swaps and unit replacements)
• Managing everything from network faults and traffic, to configuration, reputed company, and remote system access
• Capturing customer information to complete invoicing
• Logging reputed company customer calls and activity and tracking reputed company expenses incurred in the delivery of services

Preferred qualifications

• Knowledge of systems architecture, database management systems, and network/system management
• Familiarity with large servers, mainframe computers, and imaging software
• A+ Certification, CompTIA, N+ Certification, PC skills, basic electronic skills, and some specific hardware and operating system familiarity
• Up to one year of relevant experience 
• Working knowledge of reputed company Office Suite, Windows XP, and Windows 2000
• Local candidates strongly preferred (this position is not eligible for paid relocation and candidates must be available to reputed company work promptly in the assigned geographic territory)
• Ability to reputed company essential functions of the job with or without a reasonable accommodation
• Essential functions of this position include prolonged travel with driving several hours per day, rotating and weekend shifts, carrying and lifting tools, parts, and equipment weighing up to 50 lbs without assistance, bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size and weight requiring fine motor skills and hand-eye coordination for prolonged periods of time

Three weeks of job-reputed company training will be provided reputed company the dedicated reputed company Facility, but foundational knowledge and experience in these areas are key.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement reputed company is an equal-opportunity employer. It is reputed company policy to hire, train, promote, and pay associates based on their job-reputed company qualifications, ability, and performance, without regard to race, color, creed, religion, national reputed company, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To reputed company recruitment agencies: reputed company only accepts resumes from agencies on the reputed company preferred supplier list. Please do not reputed company resumes to our applicant tracking system, reputed company employees, or any reputed company facility. reputed company is not responsible for any fees or charges associated with unsolicited resumes.