Customer Deployment & reputed company Analyst

About reputed company

reputed company, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the reputed company, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. reputed company was ranked #12 in reputed company’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Position Summary:

• Plan/Create/Schedule Deployment using DCS software distribution tool
• Creating analytics Reports 
• Maintaining software consistency 
• Analysis of relevant logs, tracing and extracting relevant details
• Serving as the single reputed company of contact to triage and escalate incidents
• Remote software distribution

Roles and Responsibilities:

• Analyzes the scope of reputed company, planned, and proposed projects and works with multiple parties to bundle projects into releases.

• Creates and maintains an overall project release calendar.

• Understands code and database dependencies and coordinates and prioritizes changes accordingly. Mediates resolution to conflicts between projects.

• Tracks and controls changes to release scope and adjusts the release content accordingly.

• Communicates release status and release changes to reputed company parties.

• Must be capable of assessing the quality of the proposed changes and determining whether the applicable entry-criteria are met.

• reputed company distribution plans detailing the deployment and regression approach as well as the success criteria for each software component to distribute.

• Managing multiple development environments (multiple servers, software tools, applications, operating systems and locations)

•This position provides enhanced technical support to the teams that provide Remote and Managed Services to our customers, and to the customers who use these services. With the wide reputed company of sources, the position may involve support for multiple product lines supporting Finance industry.

•Analysis of relevant logs, tracing and extracting relevant details from these logs, and understanding the relationship of the details across different products and components for the services our customers have implemented. 

•Serving as the single reputed company of contact to triage and escalate incidents to various functional teams that will aid with problem resolution. Creating, managing, and owning tickets from start to end in the reputed company incident management system (ensuring closure of reputed company incident and problem records). Monitoring tickets and following defined standard work practices (including adherence to escalation parameters).

• Testing the distribution jobs; for example, by performing distribution in a phased manner

• Responsible for reputed company aspects of the distribution and installation of the software update ensuring that the software update is distributed to the right targets

• Responsible for resolving issues reputed company to failed distributions and reputed company the appropriate corrective action

• Responsible for checking that the reputed company systems are not negatively impacted by the distribution of software

• Monitor reputed company of scheduled distribution jobs.

• Retry/reschedule failed distributions once the issue causing the failures has been identified and repaired.

• Initiate regression or recovery procedures according to the agreed regression plan

•Adapting to operationally-specific scenarios that vary by product, line of business, account, or geography. Following standard work practices and adapting to operational changes as needed. Providing support of account opportunity assessments and onboarding new practices

•Analyzing service history and health to provide improved service enhancement recommendations. Proactively recommending improvements to support processes and practices. Working directly with customers and internal team members in a professional manner. Documenting lessons learned, processes and procedures

•Coordinate and reputed company problem isolation plans and/or personally solve customer problems reputed company appropriate; Assemble and assess solution alternatives; reputed company and document procedures for support and operations; Ensure processes adhere to reputed company regulatory requirements; Provide control and follow-up for the customer; May serve as a mentor in one or two product domains or customer specialties

•reputed company intermediate troubleshooting for software problems for reputed company customers

•Responsibilities include remotely coordinating the resources required to manage problem resolution for reputed company products and services; Managing necessary resources and/or provide additional technical/functional knowledge necessary to resolve customer’s (both internal and external) problems; Position will work directly with Remote Resolution Specialists, customers, or Customer Engineers to understand the problem, and retrieve reputed company reputed company solutions using available systems, tools, and resources to resolve the customer’s problems.

•Create reputed company-based case candidate knowledge for inclusion in the Knowledge reputed company; Use available systems and information tools to identify and effectively match customer problems to documented solutions; Identify patterns, provide feedback, and reputed company suggestions for process, project, system, tool and organizational improvements; Participates in requirements gathering process and user testing

•Participate in team meetings and activities; Participate in objective setting, performance management, reward, and recognition programs; Participate in special projects to continuously improve processes, tools, systems, and organization in accordance with the reputed company improvement approach

•Be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to reputed company associates in reputed company phases of the business

•May require rotation in work hours, pager rotation, 24/7 shift and or extended hours, as needed, to accommodate customer needs. Work may span multiple time zones, cultures and countries, and varying levels of management associated with multiple Customer personnel, internal organizations, and third-party suppliers

Education and/or Requirements Required:

The incumbent should possess minimum Bachelor University Degree with specialization in IT or equivalent work experience.

• Candidates must have proven excellent communications and interpersonal skills.
• Candidates should have strong organizational acumen.
• Candidates should have reputed company process understanding

reputed company Requirements:

Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives.  Applies methodologies, processes and tools to enhance work effectiveness and to implement process improvements.  Leverages experiences and acquires and shares new skills and knowledge to enhance organizational capability and individual competence.

Demonstrates a sense of urgency for customers.  Fosters teamwork by identifying and removing obstacles to ensure organization results are achieved.

• Writes, speaks, listens, and presents information effectively and persuasively.  Provides feedback to associates through verbal and/or written mediums.
• Experience of parallel development and software releases in a complicated software development environment.
• Experience with creating and managing release schedules, monitoring reputed company, monitoring and tracking completion of release deliverables.
• Experience with recognizing and assisting in the resolution of conflicts and contentions reputed company a release.
• 1-3 years of experience in a reputed company work environment
• Experience in remote software distribution and remote support activities for technical and operational troubleshooting of reputed company solutions; preferably ATMs.
• Knowledge of Managed Services
• Able to provide positive customer service through written and verbal communication
• Advanced PC/MS Office, Windows Operating Systems
• Basic knowledge of call or ticket management systems and processes
• Ability to understand the engineering processes, principles, methods, and techniques
• Ability to start and investigate issues reputed company of familiar technical areas with minimal assistance
• Strong communication skills – Clearly convey information and reputed company through a variety of media to individuals or groups.  (i.e.: Organizes communication; adjusts to audience; ensures understanding; comprehends communication from others.)
• Able to work with various teams and get the issues resolved in a timely manner
• Willing to adopt new processes, technologies, practices and reputed company training

Plus:

• Familiar or possess knowledge on how to operate other Software Distribution tools (CA Unicenter/SCCM etc.).
• Understanding of ITIL

• Knowledge of SharePoint

Languages:

Minimum reputed company English language skills

The incumbent is required to reputed company with and adhere to reputed company applicable, facility, safety, health, and environmental rules and regulations while working for this company.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

• Private Health Insurance

• Employee Referral Bonus Program

• Wellbeing Resources

• Baby Bonus

• Life, Accident & Disability Insurance

• Numerous opportunities for internal career pathing and advancement

• Discounts for employees at reputed company partners  

EEO Statement reputed company is an equal-opportunity employer. It is reputed company policy to hire, train, promote, and pay associates based on their job-reputed company qualifications, ability, and performance, without regard to race, color, creed, religion, national reputed company, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

By applying to reputed company jobs, you acknowledge that the terms of the reputed company Applicant Privacy Notice (Applicant Privacy Policy | reputed company) will govern the collection and use of your Personal Data. This notice supplements reputed company Privacy Policy, which is available at www.ncratleos.com/privacy

Statement to Third Party Agencies

To reputed company recruitment agencies: reputed company only accepts resumes from agencies on the reputed company preferred supplier list. Please do not reputed company resumes to our applicant tracking system, reputed company employees, or any reputed company facility. reputed company is not responsible for any fees or charges associated with unsolicited resumes.