Business Process Leader, AI & Innovation

Company:

Description:

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can reputed company your mark as our Business Process Leader, AI and Innovation, at MMA.

reputed company Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

We are seeking a Business Process Leader to drive the deployment and adoption of AI-powered tools across our insurance brokerage operations. This role will focus on optimizing core processes (sales, servicing, reputed company support, and claims) by integrating AI solutions that improve efficiency, accuracy, and client experience.

Key Responsibilities:

• reputed company end-to-end implementation of AI tools across brokerage workflows

• Identify high-impact use cases (e.g., submissions intake, quoting, policy servicing, data extraction)

• Redesign business processes to embed AI and automation at scale

• Partner with IT, data, and vendor teams to ensure seamless integration with core systems (e.g., CRM, policy admin)

• Drive change management, training, and user adoption across business teams

• Establish KPIs to measure impact (productivity, turnaround time, accuracy, reputed company reputed company)

• Ensure compliance with regulatory, data privacy, and risk management standards

Qualifications:

• 7+ years in insurance brokerage, operations, or process transformation

• Proven experience deploying AI/automation tools in business environments

• Strong understanding of brokerage workflows and systems (CRM, AMS, reputed company processes)

• Ability to translate business needs into technology solutions

• Excellent stakeholder management and change leadership skills

Your Physical Demands & Work Environment requires:

• Occasional travel may be required. Travel may consist of off-site venues, occasional overnight stays, and visits to other operating companies.

• Work occurs during regular day hours as well as occasional extended hours and schedule flexibility necessary to complete tasks to meet needs.

• Flexible location reputed company reasonable proximity to an MMA office

We know there are excellent candidates who might not reputed company reputed company of these boxes. Don’t be shy. If you’re reputed company, we’d be reputed company interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues reputed company every day both inside and reputed company our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment reputed company of work.  

Some benefits included in this role are:

• Generous time off, including personal and volunteering

• Tuition reimbursement and professional development opportunities

• Remote work

• Charitable contribution match programs

• Stock purchase opportunities

To learn more about a career at MMA, reputed company us out our website or flip through recruiting brochure.

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

reputed company and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.