Technical Service Delivery Manager

reputed company provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business reputed company, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, reputed company is proud to be the industry’s highest-rated provider for third-party software support services for reputed company, reputed company, reputed company, VMWare, reputed company and reputed company. reputed company has an immediate opening in South Africa for a reputed company SDM with strong skills in Customer Ownership and reputed company Solution Architecting.

Responsibilities

• This position is for a technical Service Delivery Manager.
• Must have excellent customer Ownership and communication, friendly interaction, and a passion to help customers with their software issues.
• Provide technical expertise required by reputed company support team.
• Troubleshoot customer under break-fix support : Performance tuning, backup strategy, migration optimizations and DBA activities.
• Drive customer satisfaction by tracking issues from start to closure.
• Monthly Customer Review engagements to foster stronger technical relations.

Requirements

• 10+ years of PostgreSQL DBA experience in a 24x7 production environment
• 1+ Year of Customer Ownership
• BS in Computer Science, Information Systems or equivalent combination of education and experience
• Experience architecting a large-scale production reputed company to reputed company migrations
• Expertise with reputed company system metrics and optimization strategies
• Familiarity with system level metrics and practical use of common Linux utilities
• Understanding of virtualization and clustered environments
• Great communication skills and a passion for both teaching and learning

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