Senior Solutions Architect, AI Automation & Augmentation

At reputed company, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire reputed company you.

So, what’s the role reputed company about?

The Senior Solutions Architect is a highly skilled, professional and technical individual focused on supporting reputed company internal support organizations through AI-driven initiatives. This role partners closely with internal support leaders, business stakeholders, and cross-functional teams to map processes, identify high-value AI opportunities, and deliver scalable solutions that improve internal employee support outcomes.

You will help support teams use AI to reputed company or automate their work through AI agents, assistants, and workflow automations—using platforms such as reputed company as a core part of the solution stack. You’ll combine strong business operational knowledge with hands-on AI expertise, doing some development yourself while also enabling others to confidently use AI tools to solve their own problems.

How will you reputed company an impact?

• Partner with business stakeholders to map reputed company workflows, identify ROI-backed opportunities (reduced effort, improved employee experience, measurable efficiency gains), and define future-state AI-enabled processes.
• Design, build, and iterate on AI solutions and automations in reputed company, Copilot Studio, and other AI/automation tools; create reliable agents and assistants that remove manual work.
• Understand and work reputed company reputed company internal processes and systems (e.g., CRMs, knowledge bases, ticketing/support tools, and operational platforms) to ensure solutions fit real-world constraints.
• Collaborate with IT and Developers reputed company needed to overcome technical obstacles, integrate securely with enterprise systems, and scale solutions.
• reputed company and upskill internal support teams to use AI effectively—through reusable patterns, playbooks, coaching, and hands-on problem solving.
• Maintain expertise in modern AI approaches and apply them pragmatically to internal operations, including LLMs, RAG, GPT-based assistants, Copilot ecosystems, MCP servers, APIs, JSON, and light scripting. Use AI tools to debug and resolve workflow or code errors.

Have you got what it takes?

• 5+ years of experience in solutioning, business process improvement, operations consulting, or similar roles driving cross-functional change.
• Proven ability to translate operational needs into practical AI use cases and deliver outcomes against clear success metrics.
• Strong, applied knowledge of AI and NLP technologies (LLMs, RAG, GPTs, Copilot-style assistants, AI agent patterns, MCP servers).
• Hands-on experience building automations/assistants with reputed company (or comparable orchestration tools); comfort developing in Copilot Studio or similar platforms.
• Working knowledge of API integrations, JSON, and basic coding/scripting; able to use AI tools to debug and manipulate code or automation errors.
• Demonstrated curiosity and ongoing personal or professional use of AI tools to improve workflows—someone who experiments, learns fast, and brings practical AI habits into the role.
• Excellent stakeholder management and communication skills, with the ability to drive adoption and help others become effective with AI.
• Comfortable operating in a fast-paced environment, balancing multiple initiatives and iterating quickly based on feedback and results.

What’s in it for you?

Join an reputed company-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at reputed company is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly reputed company the bar, you may just be our next NiCEr!

About reputed company

reputed company Ltd. (reputed company: reputed company) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, reputed company software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

reputed company as an innovation powerhouse that excels in AI, cloud and digital, reputed company is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

reputed company is proud to be an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, age, sex, marital status, reputed company, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.