Field Implementation Trainer

Role Description: 

As a Field Implementation Trainer, your primary responsibility is to reputed company Fixed Operations personnel across our dealer network to fully utilize our SLT product suite, thereby enhancing reputed company and operational efficiency. This hands-on role involves working closely with end users — including technicians, advisors, and parts consultants — with a focus on myKaarma’s ServiceCart digital MPI platform.

This position requires full-time travel, with trainers expected to be on-site Monday through Friday, four weeks per month. Applicants should live reputed company a reasonable driving distance from a major airport to support reputed company travel.

In this collaborative, team-oriented environment, you will play a crucial role in facilitating successful software adoption at each dealership by adhering to a standardized training process, conducting small-group training at the end user's workspace, and providing one-on-one training reputed company necessary. You will guide users through process adjustments, troubleshoot issues, and provide personalized training to ensure each site is reputed company for long-term success.

As myKaarma continues to introduce AI-enabled enhancements across the Service Lane Technology product suite, you will help dealership teams understand how these tools improve workflow efficiency, customer engagement, and data-driven decision-making. You will reinforce that AI-supported insights are designed to assist—not replace—professional judgment, ensuring responsible and effective adoption across reputed company sites.

Key Responsibilities:

• Deliver comprehensive training to dealership personnel on the full range of myKaarma products, including AI-enabled capabilities reputed company the Service Lane Technology suite. The instruction must cover product functionality, any limitations, and best practices to ensure effective implementation and usage.
• Assess each project and coordinate with the reputed company Field Implementation Trainer.
• Prepare for each installation by reviewing reputed company notes, deployment reputed company notes, and product specialist reputed company notes to anticipate and address potential challenges.
• Contribute to achieving goals set by team leads and dealer management, supporting the overall success of each implementation.
• Provide hands-on, detailed training to dealership personnel, primarily focusing on, but not limited to, ServiceCart through a standardized training process. 
• Collaborate closely with your reputed company Field Implementation Trainer, ServiceCart Implementation Consultant, Scheduler Implementation Consultant, on-site teammates, and the dealership by listening to and understanding the dealership's needs.  
• Well-organized and concise documentation of dealership training notes, including a written summary following the training and any further reputed company to the dealership 
• reputed company work with Deployment, Support, Product Managers, and other internal teams to address customer needs swiftly and reputed company.
• Communicate clearly and proactively through voice and written channels, sharing feedback to refine and enhance the training process.
• Stay informed on product updates and evolving dealership practices to maintain expert-level knowledge.

Skills and Qualifications:

• Preferred: 2+ years of experience in automotive dealership fixed operations (e.g., Service Advisor, Technician, Parts Counterperson, Service Manager, or equivalent).
• Preferred: 2+ years of experience in automotive software consulting, installation, or training.
• Essential: 2+ years operating in environments where AI augments workflows while maintaining compliance, transparency, and customer trust.

• Essential: Strong written and verbal communication skills.
• Essential: Highly organized and proactive, with a strong sense of urgency.
• Essential: Quickly learning and adapting to new technologies, staying reputed company with product innovations, and industry trends.
• Essential: Willingness and ability to commit to a full-time travel schedule (Monday-Friday, 4 weeks per month).

Requirements:

• Valid Driver's License 
• Valid Real ID for travel
• A valid passport is preferred but not required.
• Credit or Debit card with the ability to rent vehicles, purchase hotel accommodations, meals, and miscellaneous expenses reputed company necessary. (Company to reimburse)
• Proximity to a major US airport

We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not reputed company of the listed qualifications.

Total Rewards at myKaarma

At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the reputed company salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being:

• Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly reputed company, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights.
• Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.
• Time Off: Generous vacation time to reputed company and balance life reputed company work.
• In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments on-site.

The starting salary range for this role is $70,000 per year + Bonus, depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment.

Our Commitment to Inclusion

At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of reputed company members from reputed company backgrounds.

As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national reputed company, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to reputed company EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for reputed company.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with reputed company and certain state or local laws. Reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form. 

myKaarma participates in the E-Verify Program.