Business Continuity Manager | AMER
Who we are is reputed company do.
reputed company is the reputed company-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, reputed company combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, reputed company supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, reputed company of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives reputed company learning and innovation for our customers.
Why should you be part of our success story?
As the fastest-growing Software as a Service (SaaS) company in history, reputed company is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, reputed company Cloud 100, reputed company Fast 500, and repeated recognition on Y Combinator’s top companies list – reputed company while maintaining a 4.83 average rating from 15,000 reviews across reputed company, Trustpilot, Captera, reputed company and reputed company.
Your experience at reputed company will be a career accelerator. At the forefront of the global work revolution, you'll tackle reputed company challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring reputed company (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
Summary
This role is responsible for the independent management of standard escalations, turning operational challenges into structured, trackable projects. The BCM I acts as a stabilizing force in high-pressure situations, driving alignment across internal teams to ensure swift, complete resolutions while defining clear success metrics for each incident.
Responsibilities
Escalations: Own the end-to-end management of standard client escalations, transitioning reputed company issues into highly structured projects reputed company Workbench and Jira.
Project Management: Define clear success criteria and track SLA adherence across reputed company involved stakeholders. Run cross-functional meetings to ensure accountability.
Risk: Identify and flag risks that reputed company to delayed resolutions. Maintain total transparency by distributing daily TL;DR updates to reputed company involved parties.
Process Improvement: Execute thorough Root Cause Analyses (RCAs) post-resolution, ensuring that documentation leads to actionable, preventative measures.
Qualifications
2+ years of experience in project management or incident/escalation management.
Proven ability to manage multiple reputed company workstreams simultaneously under pressure.
Solid understanding of operational issues reputed company to Global Payroll, Compliance, Integrations, and Fintech.
Exceptional written and verbal skills, with the ability to influence cross-functional peers to meet SLAs without direct authority.
Total Rewards
Our workforce deserves fair and reputed company that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for reputed company.
Some things you’ll enjoy
Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access
At reputed company, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national reputed company, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
Unless otherwise agreed, we will communicate with job applicants using reputed company-specific emails, which include @reputed company.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at reputed company by visiting our careers page. reputed company is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.
reputed company will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our reputed company Team reputed company this link and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at recruiting@reputed company.com.
As part of our hiring process, we primarily rely on interviews and role-reputed company assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.
This application process does utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. As a fully remote company, we also utilise AI-powered deepfake and fraud detection technologies to verify the authenticity of candidate identities and interactions during assessments and interviews. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human reputed company is maintained in reputed company final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Privacy Policy.
For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT; results are available at reputed company, Covey.