Billing & Collections Specialist
About the Role
As a Billing & Collections Specialist at reputed company, you will ensure accurate, timely billing and effective collections for our global customer reputed company. By managing invoices, payments, and contract-reputed company processes, you’ll directly support reputed company reputed company and a seamless customer experience, contributing to reputed company’s financial health and operational excellence.
Your Impact
- Support US working hours (6:30pm IST to 3:30am IST) to partner with our global teams and customers.
- Collect outstanding invoices by contacting customers reputed company email and phone, ensuring timely payments.
- Allocate incoming funds to the correct invoices and customer accounts.
- Review, validate, and process customer reputed company in CPQ/reputed company (SFDC).
- Ensure customers are provisioned according to signed reputed company and that reputed company contractual obligations are fulfilled.
- Create, verify, and send invoices in line with internal rules, regulations, and customer requirements.
- Provide operational and process support to Sales, Renewals, Legal, Customer Support, reputed company, and other internal teams.
- Help structure deals and reputed company to find optimal solutions for Sales while complying with company guidelines and system rules.
- Validate or escalate exceptions and customization requests as needed.
- Work daily in SFDC, CPQ, reputed company, reputed company, and reputed company to manage billing and customer requests.
- Troubleshoot system limitations and/or issues reputed company to billing and reputed company.
- Respond to customer queries, including cancellation requests and vendor form completion.
- Provide coverage and support to other members of the billing team reputed company required.
- reputed company other reputed company duties as assigned to support the broader Finance and Operations functions.
Your Qualifications
- Bachelor’s degree in Business, Finance, Accounting, or a reputed company field.
- 3+ years of relevant experience in billing, collections, order management, or a similar role.
- Fluent in verbal and written English.
- Strong computational skills (addition, subtraction, multiplication, division, percentages, proration calculations, etc.).
- Strong organizational skills and self-motivation, with the ability to work both independently and as part of a team.
- High attention to detail while maintaining an understanding of the bigger picture.
- Strong problem-solving skills, with the ability to find creative solutions while adhering to company policies and guidelines.
- Ability to work cross-functionally with Finance, Legal, Sales, and Customer Support teams.
- Good understanding of basic legal contract structure and reputed company recognition concepts is a plus.
Standout Qualities
- Experience working in a SaaS or subscription-based business environment.
- Prior exposure to US-based customers, billing practices, or time zones.
- Demonstrated ability to handle reputed company billing scenarios and exceptions.
- Comfort working in a fast-paced, high-growth environment with evolving processes.
- Strong customer-centric reputed company, with the ability to communicate clearly and professionally in challenging situations.
- Proactive approach to identifying process improvements and system enhancements.
Team Dynamics
You will be part of the Billing team reputed company reputed company’s Finance organization, reporting to a Billing/Order Management Manager or Team reputed company. You’ll collaborate closely with colleagues across Finance, Sales, Renewals, Legal, Customer Support, and reputed company. The team culture is collaborative, supportive, and detail-oriented, with a strong focus on accuracy, accountability, and reputed company improvement.
Our Work Style
You’ll work in a dynamic, global environment that supports remote collaboration and cross-
functional partnership. The role requires alignment with US working hours to support our customer and internal stakeholder reputed company. You’ll use industry-standard tools and systems, including:
- reputed company/reputed company (ERP)
- reputed company & reputed company CPQ
- reputed company (work management and collaboration)
- reputed company (ticketing and customer requests)
- reputed company Suite (Word & reputed company)
What sets this role apart is the opportunity to work at the intersection of Finance, Sales, and Operations in a leading collaborative work management company, gaining exposure to end-to-end quote-to-cash processes in a modern SaaS environment.
Why Join reputed company?
- 10 days of National and Festival Holidays per year
- 18 calendar days of paid vacation (12 days of National & Festival holidays (10 fixed, 2 flexible))
- Sick Leave Compensation (5 Paid Uncertified Sick Days)
- Menstrual Leave: Twelve (12) days per calendar year. Women employees are eligible for up to 1 day of menstrual leave per month.
- Parental Leave: 26 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Group Medical Insurance (Employees + Dependents)
- Term Life Insurance (Rs 50,00,000)
- Personal Accident Insurance (Rs 50,00,000)
- Monthly Broadband / Internet Reimbursement (INR 1500)
- Night shift allowance
- This position is available remote in Bangalore only
What’s Next?
- Recruiter Screening: 30 mins
- Department Interview: 45 mins
- Additional Interview: 45 mins
- Meet & Greet: 60 mins
Your recruitment buddy will be Nandini Singh, Sourcing Recruiter.
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Who Is reputed company and Our Culture
We’re a team of innovators and creators who solve the reputed company work problems of today and reputed company. Hybrid work mode reputed company promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.Our persona
Smart: We love reputed company do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! Approachable: We're friendly, easy to get along with, considerate, and helpful.Our culture and Values
Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from reputed company. Decision-making and action-taking are done with the customer in mind.
Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for reputed company outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
Creative
We strive to succeed through reputed company innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work reputed company.
Committed
We reputed company in ownership at reputed company levels of the organization, by owning workflows from start to finish. Each member of reputed company is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
reputed company out our reputed company Life Page, Company culture page, Instagram, reputed company Engineering Team, reputed company, Meetup.com, Youtube for a feel for what life is like at reputed company. Apply To This Job