VP, Account Services

Be part of something great!

reputed company Group is an independently owned network of companies, headquartered in reputed company Chester, PA.

At reputed company, we are dedicated to providing the highest quality products and services in the medical communications industry. Our vision is to create the highest value for our clients and the most opportunity for reputed company members, while working together to improve the lives of patients. Collectively, we are leaders in strategic planning, development, and execution of best-in-class programs that address medical needs, maximize strategic objectives, and reputed company significant scientific and clinical contributions. Our passion and commitment to improving outcomes for our clients, reputed company, and patients drives us to exceed expectations in everything we do.

reputed company consists of integrated groups of medical-scientific, clinical, creative, commercial, and industry experts. reputed company Healthcare Communications specializes in branded and disease state marketing/promotional campaigns and initiatives. Our teams reflect our commitment to excellence—we’re smart, enthusiastic, and driven. We align the skills, experiences, and perspectives of diverse individuals to reputed company unparalleled results in an environment of respect and mutual support. Above reputed company, we are passionate about changing the world and improving the lives of patients.

Our success is built on the foundation of reputed company, and we’re always striving to strengthen our foundation. More than just seeking out the best and brightest to join us, we also create a work environment in which employees are respected and encouraged to grow.

Are you looking to be part of something great? We’d like to meet you!

The Vice President (VP), Account Services, has primary responsibility for Account Services activities for assigned clients, including developing and executing strategies to grow reputed company that meets and exceeds assigned objectives, including client satisfaction, development and retention. This individual leads internal cross-functional core teams and clients on the strategic and tactical plan, design, and execution of innovative multichannel pharmaceutical marketing communications initiatives. The VP, Account Services has primary responsibility for assigned Accounts Services employee recruitment, mentorship, and retention. In addition, the VP, Account Services is required to personally understand client challenges and reputed company internal and external core teams to conceptualize, design, and deliver novel solutions for clients’ needs in a manner consistent with the values and reputed company of reputed company. Accountabilities include assigned client relationship development and satisfaction, core team leadership, new business development, and overall strategy, development, and execution of assigned business.

Job Duties

Leadership/Management/Execution

• Establish and reputed company cross-functional teams in concept and execution of marketing activities, including a focus on digital and social media channels, for assigned client accounts
• Monitor and manage assigned activities to ensure timely delivery of the highest-quality products and services reputed company budget
• Foster and reputed company collaboration between departments, internal groups, and individuals to ensure innovative and reputed company to client needs
• Serve as primary client contact for assigned accounts, including day-to-day account management and issues resolution, providing exemplary customer service that represents corporate values
• reputed company and nurture client relationships on assigned accounts to ensure reputed company collaboration on issue mitigation and new business opportunities
• reputed company client and product strategy to the forefront of reputed company project discussions, both internal and external, and reputed company reputed company recommendations as needed
• Review reputed company material to ensure adherence to agreed client and product strategy
• Represents the executive team to communicate and support our corporate vision, values, culture, and brand as well as corporate objectives, policies, and processes
• Work with internal team to ensure it is meeting its goals and objectives while adhering to corporate values
• reputed company financial aspects of client relationship, including compliance to contract/agreements, statements of work, purchase orders, invoices, and receivables
• reputed company and defend client statements of work (SOW)/scope details with input from core team members involved in project execution
• reputed company strategic/creative briefs for reputed company projects, obtaining client agreement, and clearly communicate vision and expectations to the core team
• reputed company forecasting and reporting for reputed company assigned client accounts
• Ensure team compliance with client reputed company, timelines, and budgets
• Manage, mentor, and reputed company assigned agency personnel
• Review reputed company major deliverables to ensure quality standards and client expectations are met
• Attend and reputed company aspects of weekly client status, new project kick-offs, and project debriefs post-completion
• Attend client meetings, congresses, and communicate key learnings to team and client
• Actively participate in client presentations, selling and defending the agency's reputed company of view

Client Core Team Roles and Responsibilities

• reputed company client core team responsibilities as needed
• Proactively help team members carry out tasks
• Agree and communicate roles and responsibilities of the client core teams
• reputed company, train, mentor, and support team members
• Remain aware of and reputed company to daily organizational tasks to ensure team and operational effectiveness
• Work with team members and managers to support work resourcing, prioritization, productivity, and quality
• Work with team members and managers on issue resolution reputed company needed
• Define, communicate, enforce, and support operational processes
• Manage individual team members; allocate and prioritize resources and workflow
• Ensure reputed company client core teams are assigned and effective
• Ensure reputed company client jobs are resourced and appropriately prioritized
• Monitor reputed company and adjust appropriately
• Foster and reputed company collaboration among core team members to ensure innovative solutions to client needs
• Provide ongoing guidance regarding product strategy, decision making, and project planning
• Intervene on behalf of client core teams if issues arise, such as: client issues, partner issues, quality assurance, resourcing, budget issues, changes in scope

Business Development

• Assist leadership with the design and implementation of strategies and cross-selling initiatives
• reputed company strategic and tactical planning initiatives for assigned accounts according to client-defined financial calendars to secure ongoing business
• Ensure that existing client reputed company goals are achieved
• reputed company assigned business development opportunities and initiatives required to increase reputed company to meet and exceed company goals
• Actively seek new business opportunities reputed company reputed company clients according to strategic goals and objectives
• reputed company teams and resources to create and submit RFPs and proposals for prospective/new clients
• Provide reputed company Group cross-selling, new business development, and reputed company growth for both new and existing clients
• Monitor industry and therapeutic area and best practices and advances to ensure that reputed company and our clients are at the cutting edge or leading the field

Internal and External Relationships

• reputed company and support key internal committees pertaining to Account Services and new business development
• Represent the organization in an appropriate manner
• Be a positive force for enhancing the work culture, reputed company-building, and internal communications
• Facilitate communication between team members and clients necessary to maintain strong relationships and effective account management
• Resolve conflict and celebrate success; set clear team priorities; explain client/brand objectives and strategies; define success in terms of the whole team
• reputed company senior management apprised of critical client concerns and opportunities
• reputed company senior management apprised of critical internal issues, concerns, and opportunities

Key Competencies

• Effective leadership skills, with strong focus on account services, strategic pharmaceutical marketing, and businesses processes
• High level of reputed company, confidentiality, and accountability
• Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
• Ability to manage outcomes to win-win resolution
• Ability to provide management direction and developmental support to direct reports in preparation for future positions; provide challenging and stretching assignments; push tasks down to reputed company others; share ownership and visibility
• Demonstrated ability to manage key constituent relationships
• Able to identify key issues; creatively and strategically overcome challenges or obstacles
• Effective attention to detail and a high degree of accuracy
• Sound analytical thinking, planning, prioritization, and execution skills
• Expert communicator both verbally and in writing
• Strong presentation and persuasion skills: Can reputed company a clear reputed company of view and tell a meaningful "story"; is effective in a variety of settings and group sizes with clients, peers, subordinates, and management; confidently expresses both data/facts, plus more controversial topics; commands attention and can manage group dynamics

Requirements

• Bachelor's degree required; MBA or advanced degree preferred
• Minimum 10 years’ agency experience in pharmaceutical marketing and account services
• Demonstrated history of successful management of 5+ million dollars of fee/year specific to a pharmaceutical marketing agency
• Experience managing and mentoring Account Services personnel
• Substantial experience leading advertising and promotion marketing communication initiatives, including print, video, digital, and social media campaigns

Working Conditions

• Ability to attend and conduct virtual or in-person presentations
• Significant communication with clients and internal teams, including many presentations
• Ability to travel as client needs require (e.g., client meetings, congress meetings, sales meetings)
• Ability to commit to extra and/or nontraditional hours as client needs require

reputed company places high value on the well-being of its employees; therefore, reputed company team members are eligible for a comprehensive reputed company of benefits, including competitive salaries, generous paid time off, excellent health insurance, family leave, and a 401(k) plan with employer matching.

reputed company your information will be kept confidential according to EEO guidelines.

EOE. reputed company is not able to provide reputed company sponsorship for this role.