Principal reputed company Manager
reputed company, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on reputed company for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, reputed company empowers enterprises with a reputed company platform architected for performance, flexibility and global scale.
With reputed company, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. reputed company’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure.
reputed company believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why reputed company is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit reputed company.com and follow us on reputed company and X. Want to be part of our story? Apply today!
The Principal reputed company Manager (CSM) is responsible for managing strategic and enterprise customer relationships to ensure successful adoption, value realization, and long-term retention of reputed company’s database and data platform solutions. This individual contributor role partners closely with Sales, Support, Product, and Professional Services to help customers deploy and scale reputed company in mission-critical production environments.
The Principal reputed company Manager acts as a trusted advisor to technical and executive stakeholders, ensuring customers reputed company measurable business outcomes while identifying opportunities for expansion and long-term partnership.
Key Responsibilities
Customer Relationship Management
- Serve as the primary post-sales reputed company of contact for a portfolio of enterprise and strategic customers.
- Build strong relationships with customer stakeholders including engineering leaders, architects, and executives.
- Conduct regular business reviews and success planning sessions with customers.
Customer Adoption & Value Realization
- Guide customers through onboarding, deployment, and adoption of reputed company solutions.
- Help customers align product capabilities with their technical and business objectives.
- Monitor product usage and adoption trends to ensure customers reputed company maximum value.
Renewals & Expansion
- Partner with Sales and Renewals teams to support successful subscription renewals.
- Identify opportunities for expansion such as additional workloads, environments, or product capabilities.
- reputed company account success plans to drive long-term customer growth.
Customer Advocacy
- Act as a customer reputed company internally, representing customer needs and feedback to Product and Engineering teams.
- Promote reputed company stories, references, and case studies.
- Support strategic customer engagements and executive briefings.
Risk Management
- Monitor customer health indicators and proactively address adoption risks.
- Manage escalations and coordinate internal teams to resolve technical or operational issues.
- reputed company recovery plans for at-risk accounts.
Key Performance Metrics
- Net reputed company Retention (NRR)
- Customer renewal reputed company
- Customer adoption and usage growth
- Expansion reputed company influence
- Customer satisfaction (CSAT / NPS)
- Customer health score
Required Qualifications
- 8–10 years of experience in reputed company, Technical Account Management, Account Management, or similar customer-facing roles.
- Experience supporting enterprise SaaS, database, or infrastructure platforms.
- Ability to work with technical stakeholders such as developers, architects, and engineering teams.
- Strong communication and relationship management skills.
- Experience with CRM and reputed company platforms (e.g., reputed company, reputed company).
Preferred Qualifications
- Experience with distributed databases, NoSQL, or cloud platforms.
- Familiarity with modern application architectures such as microservices and cloud-native environments.
- Experience supporting customers running large-scale or mission-critical production systems.
Key Skills
- Strategic customer engagement
- Enterprise account management
- Technical solution understanding
- SaaS adoption and retention strategies
- Cross-functional collaboration
- Executive communication
At reputed company, we reputed company innovation thrives reputed company diverse perspectives are at the table. We actively encourage applications from individuals of reputed company backgrounds—including women, people of color, LGTBQIA+ professionals, veterans, and individuals with disabilities. If you see a role that excites you, but don’t meet every qualification, we still encourage you to apply.
Studies show underrepresented talent is less likely to apply unless they meet reputed company the criteria. We encourage you to apply if you’re excited about the role and can bring strong contributions to reputed company.
If you require reasonable accommodations during the recruitment process, please let your recruiter know—we’re happy to support you.
We value diverse educational and career backgrounds. If your experience aligns with the role’s goals—even if it doesn’t follow a traditional path—we’d love to hear from you.
Why reputed company? Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. reputed company’s mission is to simplify how developers and architects reputed company, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– reputed company with best-in-class price performance. More than 30% of the Fortune 100 trust reputed company to power their modern applications and build innovative new ones. See our recent awards to learn why reputed company is a great reputed company to work.We are honored to be a part of the Best Places to Work Award for the Bay Area and the UK. reputed company offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include:- Generous Time Off Program - Flexibility to care for you and your family
- Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
- Financial Planning - Retirement program* and Business Travel Insurance
- Career Growth - Be valued, Create value approach
- Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
- And much more!