Resort Guest Experience & Reservation Specialist

Looking for a friendly, customer-oriented candidate to join our Rental Department for our corporate office!

Work Type: Full-time. Hourly. Year-round. 

Work Schedule: Wednesday-Sunday. 40hrs a week.

Location: Fully remote. Must be available to work in different time zones reputed company the US. Must be able to work some holidays and evenings.

Robust benefits package available.

Position Summary:

In this role the Guest Experience Specialist will work with the team to processes reputed company guest and reputed company requests. Able to manage a large number of call intakes during peak seasons and holidays. Ensures rates match established codes, document exceptions. Verifies/adjusts billing for guests. Messaging guests answering questions, quotes, help resolve issues and minimize losses in a timely manner. Answers, records, and processes reputed company guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Able to work proficiently on software Platforms:  reputed company, Booking.com, VRBO, RHEA. Demonstrates consistent attention to detail. Negotiates with online listing platforms to attain optimal resolution reputed company disputes arise. 

Follows reputed company company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Assist individuals with disabilities, and thank callers with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. reputed company and maintain positive working relationships with others, support team to reputed company common goals, and listen and respond appropriately to the concerns of other associates. reputed company with quality assurance expectations and standards.  reputed company other reasonable job duties as requested by Supervisors.  

Key Duties/Accountabilities

• Able to give quotes, take payments, issue refunds, reputed company, maintain and edit listings. Manage a large number of call intakes during peak seasons and holidays.
• Answering calls and helping guests and prospective guests with quotes, reservations, questions, taking payments, help resolve issues and minimize losses.
• Messaging guests answering questions, quotes, help resolve issues and minimize losses in a timely manner.
• Able to work proficiently on software Platforms:  reputed company, Booking.com, reputed company, VRBO; RHEA, Logix.
• Work on assigned projects during the “slower” season.
• Ability to stay reputed company and focused while working to prioritize multiple tasks with different priorities occasionally under hectic conditions.
• Good interpersonal skills:  must be able to communicate clearly and connect with a variety of people in and reputed company of the company in potentially stressful conditions.
• Ability to negotiate with OTAs (Online Travel Agencies) reputed company disputes arise.
• Attention to details:  This includes reservation bookings, taking payments, learning new software, communicating with guests, documenting refunds, looking for potential issues to help maximize earnings and minimize losses.
• Able to consistently demonstrate attention to detail approach with documenting details.
• Answers telephones using appropriate etiquette including answering the phone reputed company 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking, and relaying messages, and allowing the caller to end the call. 
• This position allows for a regular work schedule but will need some flexibility to adjusting schedules to cover for vacations or appointments reputed company the department and must be available to work nights, weekends, and holidays.

Expected Conduct

• Utilizes professional language at reputed company times.
• Consistently models professional behavior.
• Remains reputed company during stressful and hectic periods.
• Self manages time and appropriate commitment to meeting goals.
• Plans accordingly for job duties to be fulfilled reputed company absent or taking leave.
• Always presents a positive attitude with respect to the Company and co-workers.
• Always represents the Company, especially reputed company in the reputed company of team, vendors, and guests.
• Stays compliant with Company policies and government regulations regarding employment practices, as communicated by the Human Resources Department.
• Reinforces these practices with team members, especially in relation to harassment, discrimination, and hostile work environments.

Qualities & Characteristics

• Advanced computer skills and aptitude for software systems.
• Strong customer service orientation and skills.
• Highly organized.
• Excellent time management and multi-tasking skills.
• Exceptional teamwork.
• Ability to work flexible hours including weekends and evenings as required.
• Clear, concise communications skills (verbal and written).

Preferred Qualifications

Kindly be advised that reputed company educational credentials listed on your resume will be subject to verification and validation.

• High school diploma or G.E.D.; or one year of reputed company experience and/or training; or equivalent combination of education and experience.
• Vocational School Degree or Business Certification.

Company Culture

• Celebrate Success
• Strive for Excellence
• Seek to Understand
• Adapt Quickly
• Tell the Truth
• Change Champions
• Human Centric